Clerical Officer (Children Admin Services) - 10 posts - GLA13721

Ktpws; Glasgow; On-site; GBP 24,000 - 27,000; Full time

Job summary

Join a leading local authority in Scotland as a Clerical Officer within the Children and Families Services. This role involves providing comprehensive administrative support in a busy environment, ensuring high-quality customer care. With opportunities for flexible working patterns and career progression, you will play a vital role in supporting practitioners within a social work setting.

Benefits

26 days paid annual leave

12.5 days paid public holidays

Promotion prospects

Pension Scheme

Staff Benefit Scheme

Qualifications

• Relevant skills in customer care and administration.
• Good communication and organisational skills.
• Basic knowledge of IT systems.

Responsibilities

• Provide clerical and administrative support within Children's Services.
• Carry out call handling and reception duties.
• Undertake minute-taking tasks of a complex nature.

Skills

Communication

Organisational skills

Call handling

Reception duties

Basic IT knowledge

Tools

Microsoft Office

Job description

Location: GCHSCP Children and Families Services, G1 1LH

Salary: £24,897.81 - £26,430.37 per year

Contract Type: Permanent

Position Type: Full Time, Part Time

Hours: 35 hours per week

Job Description

Role – Clerical Officer (Children's Admin Services)
Location – GCHSCP, based within the City Centre and the localities in North West, North East, and South areas of the city
Hours - 17.5 hrs, 21.5 hrs, 27.5 hrs, and 35 hours
Contract Status – Permanent

Are you interested in working for the largest local authority in Scotland, in partnership with the NHS, to help improve the health and wellbeing of our community? Then, you are in the right place!

Glasgow City Health and Social Care Partnership (GCHSCP) is a partnership between Glasgow City Council and NHS Greater Glasgow and Clyde for health and social care services in Glasgow. Our vision is for community health and social work services to support people to flourish, work in partnership with communities and organisations to transform and improve health and wellbeing.

Business Admin is a wide and varied team providing administrative support across GCHSCP. This role is to provide comprehensive clerical and administrative support within the Children and Families Service, which is a busy environment offering assistance to practitioners within a Social Work setting. We have roles within our public-facing locality offices across Glasgow or within our City Centre Children’s Services.

As a Clerical Officer, your role will be to support a team within a busy office environment carrying out a range of administration tasks including call handling and reception duties. Many of our roles within Children's Services require clerical admin staff to undertake minute-taking tasks of a complex and sensitive nature. Full training will be provided, and applicants should be mindful of this.

We are looking for applicants who can deliver excellent customer care in a professional and polite manner while providing a high-quality service. If this sounds like you, why not apply?

Applicants should demonstrate relevant skills such as call handling and reception duties, good communication and organisational skills, and a basic knowledge of IT systems, such as Microsoft Office packages. Full training and support will be provided. Successful applicants will be required to attend and participate in training, including the completion of mandatory online courses/briefings.

We have a range of permanent vacancies, some of which offer various work patterns. All applicants should demonstrate a flexible approach to the needs of the role and may be required to work from multiple locations or from home.

Our organisation offers numerous opportunities for promotion. Successful applicants will have access to these benefits, which include:
• 26 days (182 hours) paid annual leave, rising to 29 days (203 hours) after 5 years’ service
• 12.5 days (87.5 hours) paid public holidays each year
• Promotion prospects
• Pension Scheme
• Staff Benefit Scheme

These roles are excepted under the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Interviews will take place during the week commencing 9th June 2025.

For more information about the role before applying, contact: Cheryl Ross, Senior Support Officer, Children’s Admin Services, by email: [e-mail]

Note: Membership of the Protection of Vulnerable Groups Scheme and SSSC registration are essential. Successful candidates will be required to pay for their PVG membership or scheme checks.

These posts are excepted under the Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Working for us!

For more information on Glasgow City Health and Social Care Partnership (GCHSCP), please visit the following websites:

Alternative application packs can be requested in formats such as Braille, audio, or other languages. To request, call 0141 287 1054. Packs will be posted within 3 working days. Please ensure your request is made before the closing date.

Further Information

Please note that Glasgow City Council is currently implementing a new pay and grading structure, which may affect current salaries quoted in job adverts.