Clerical Officer, Band 2

Integrated Care System; Cheltenham; On-site; GBP 20,000 - 24,000; Part time

Job summary

A healthcare organization in Cheltenham seeks a Part Time Clerical Officer for the Oncology team. The successful candidate will provide vital administrative support, handle patient data, and assist with various tasks in a busy environment. Candidates must possess strong communication and organizational skills, as well as relevant experience. This role requires commitment to patient care within a supportive team setting.

Qualifications

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy.
• Previous experience in a hospital environment, or suitable office experience.

Responsibilities

• To provide comprehensive administrative support to the Oncology Department.
• Process clinical paperwork efficiently for Outpatient Services.

Skills

Excellent communication skills

Organizational skills

Ability to prioritize workload

Previous experience in a hospital environment

Education

GCSE grade C or above in literacy and numeracy

Job description

Go back Gloucestershire Hospitals NHS Foundation Trust

Clerical Officer, Band 2

The closing date is 10 August 2025

We are currently seeking a Part Time Clerical Officer to join our Oncology team at Cheltenham General Hospital.

Hours: 22.5 hours per week across 5 days Monday - Friday,

We are seeking a highly motivated, energetic and hardworking individual to join our very busy team in Oncology.

We require hard working individuals to join our team, delivering a smooth and efficient administration service to support Outpatient Services in Oncology for Gloucestershire Hospitals NHS Foundation Trust.

The successful post holder will be working within a demanding but rewarding environment, as you will be contributing to the patients receiving their care.

You will ensure that necessary clinical paperwork is processed efficiently and support the preparation of clinics and medical notes.

Main duties of the job

- To provide comprehensive administrative support to the Oncology Department

- Assisting with the maintenance and filing/scanning of electronic and paper Oncology case notes within the various secretarial and admin offices in the department

- Accessing various hospital systems to retrieve results as required

- Entering patient data into the patient administration system (Trak) on a daily basis

- Preparing incoming and outgoing postal correspondence

- Returning and tracking of paper hospital notes to the appropriate department or hospital

- Assisting with typing tasks as required

- Conversing with patients/relatives over the telephone; this requires sensitivity as the post holder may be required to deal with people who have difficulty understanding the situation or who maybe aggressive and/or upset.

- Assisting with a variety of tasks to help the wider teams as required

-Provide relief admin cover for absences within the department as required

- Possess a flexible/adaptable approach to work in order to meet various deadlines across the dept.

About us

Our friendly and hardworking administration team support the Outpatient Services in Oncology for Gloucestershire Hospitals NHS Foundation Trust.

The Oncology Department admin team is made up of Clerical Officer/Receptionists, Clerical Officers, Medical Secretaries, Booking Services who work as a team to support a large and busy cohort of clinical staff.

You will be an integral part of this hardworking team.

Job responsibilities

To provide a full and comprehensive administrative support to the Oncology Department.

Please see Job Description for full details

Person Specification

Qualifications

• Educated to GCSE grade C or above (or equivalent) in literacy and numeracy

Knowledge & Skills

• Excellent communication skills. Ability to communicate effectively with all levels of staff, clinicians and patients
• Proven organisational skills and ability to prioritise workload and work to deadlines
• Previous experience in a hospital environment, or suitable office experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address