Clerical Officer Audiology Central

NHS; Rhyl; On-site; GBP 24,000; Full time

Job summary

Join a leading health organization in North Wales as a vital part of the administration team in the Audiology Department. This role offers the opportunity to provide essential clerical support to clinical staff while ensuring a high standard of patient administration. Ideal candidates will possess strong communication skills, a friendly demeanor, and experience in an administrative environment. You will thrive in a busy outpatient department, making a real difference to patient care. If you are motivated, enthusiastic, and ready for a rewarding challenge, this position is perfect for you.

Qualifications

• Experience working in office environments with effective communication skills.
• Proficiency in Microsoft Office and experience with IT systems.

Responsibilities

• Provide clerical duties relating to patient administration in a busy outpatient department.
• Support clinical staff with excellent customer service and communication.

Skills

Verbal Communication

Written Communication

Customer Care

Administrative Skills

Organization

Time Management

Confidentiality

Teamwork

Education

NVQ Level 2 Customer Service

GCSE English and Maths

Tools

Microsoft Office

Job description

Job summary

Working as part of the administration team based in the Audiology Department, Ysbyty Glan Clwyd, the post holder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.

Main duties of the job

Working as part of the administration team based in the Audiology Department, Ysbyty Glan Clwyd, the post holder will be required to provide clerical duties relating principally to patient administration in support of clinical staff.

We are looking for a motivated and enthusiastic person to provide an excellent service to patients in a busy outpatient department. It is essential that you have good verbal & written communication skills, excellent customer care, and a willingness to help others. You will have experience of an administration environment and proficient computer skills.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others, or simply want a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing primary, community, mental health, acute, and elective hospital services for around 700,000 people across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

We are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email regularly. Successful applicants will receive all recruitment correspondence via the email registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than those in English.

Additional details

Date posted: 23 April 2025

Pay scheme: Agenda for change

Band: Band 2

Salary: £23,970 per year, pro rata

Contract: Permanent

Working pattern: Full-time

Reference number: 050-AC270-0425

Job locations: North Wales - Central, Ysbyty Glan Clwyd, Bodelwyddan, Rhyl, LL18 5UJ

Job description

You will find a full Job description and Person Specification attached within the supporting documents or by clicking "Apply now" to view in Trac.

Person Specification

Qualifications (Essential)

• NVQ Level 2 Customer Service or Business Administration (or equivalent)
• GCSE English and Maths grade C or above, or equivalent

Desirable Qualifications

• Standard Keyboard skills
• Experience entering patient data into a computer

Knowledge and Experience (Essential)

• Experience working in office environments
• Effective communication skills
• Proficiency in Microsoft Office software
• Experience with IT systems

Desirable Knowledge and Experience

• Experience in a healthcare administrative setting

Skills (Essential)

• Excellent verbal and written communication
• Friendly telephone manner
• Ability to meet deadlines in a busy environment
• Strong administrative and clerical skills
• Good organization and time management
• Confidentiality and professionalism
• Ability to work under pressure

Personal Qualities (Essential)

• Good communication and interpersonal skills
• Teamwork ability

Other relevant requirements

• Welsh language skills (Desirable)

Additional information

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires DBS disclosure.

Applications from those requiring Skilled Worker sponsorship are welcome. Further details are available on the UK Visas and Immigration website.

Applicants must present a criminal record check from each country of residence in the last 10 years if applicable.

Employer details

Name: Betsi Cadwaladr University Health Board

Address: North Wales - Central, Ysbyty Glan Clwyd, Bodelwyddan, Rhyl, LL18 5UJ

Website: https://bcuhb.nhs.wales/train-work-live/