Clerical Officer AC

NHS Scotland; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

NHS Scotland recherche un clerical officer expérimenté pour rejoindre l'équipe de l'unité cataracte. Le candidat idéal devra avoir d'excellentes compétences en communication téléphonique et être capable d'organiser les rendez-vous dans un environnement dynamique. Ce poste offre également l'opportunité de travailler au sein d'une équipe dédiée à la santé visuelle et de contribuer à un environnement inclusif et respectueux.

Qualifications

• Expérience en tant que clerical officer dans un environnement sanitaire.
• Capacité à gérer plusieurs appels en même temps.
• Excellentes compétences organisationnelles pour la prise de rendez-vous.

Responsibilities

• Gérer les appels des généralistes et des patients.
• Organiser efficacement les rendez-vous pour l'unité cataracte.
• Travailler dans le département d'ophtalmologie.

Skills

Compétences en communication téléphonique

Organisation

Tools

Trakcare

Job description

The Ophthalmology department requires an experienced clerical officer to work with the cataract unit team. You will be dealing with members of the public, patients, and staff within the ophthalmology department of NHS Fife.

You will have excellent telephone communication skills to handle multiple calls from general practitioners, opticians, patients, and other departments or healthcare organizations. You should be able to navigate trakcare and organize appointments effectively.

You will report to the Senior Charge Nurse Ophthalmology.

Existing permanent employees must first discuss this opportunity with their substantive line manager. The secondment policy can be found here. Without approval for a secondment from your current line manager, you cannot proceed with your application for this fixed-term post. External applicants with continuous NHS service must also have a secondment agreement from their current board to apply for this position.

Please note, the salary is pro-rata for part-time hours.

For informal enquiries, contact Stacey Arnott, Senior Charge Nurse, Ophthalmology, at 01592 643355 ext 24080.

NHS Fife is legally obliged to confirm your right to work in the UK. If you are not a UK or Irish national, you must verify your right to work in your application. NHS Scotland is committed to equality and diversity and encourages applications from all sections of society.

Due to legislative changes from 1 April 2025, this post may require a different level of criminal records check. If classified as a 'regulated role,' your appointment will be subject to joining the PVG Scheme. Any updates to requirements will be confirmed by the Hiring Manager or Recruitment Team. More information can be found at: Disclosure Scotland Changes.

We support flexible working, family-friendly policies, and make reasonable adjustments for disabled candidates, those with long-term conditions, or neurodivergent individuals.

NHS Scotland aims for a diverse and inclusive workforce where all employees feel respected and valued.