Clerical Officer

NHS; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization is looking for a motivated Clerical Officer to join their Audiology team in York. The role requires strong organizational and communication skills, along with previous office experience. Responsibilities include managing sensitive patient information and providing administrative support within a dynamic environment. Benefits include NHS pension and generous holidays.

Benefits

NHS Pension Scheme

27-33 days holiday

Employee Assistance Programme

Cycle to Work scheme

Learning and development opportunities

Relocation package

Qualifications

• Educated to GCSE level with Math and English at C or above.
• Previous office experience in an NHS environment is essential.
• Strong interpersonal skills and ability to prioritize workloads.

Responsibilities

• Provide administrative support to the Audiology team.
• Maintain and manage sensitive patient data.
• Make appointments and ensure efficient service delivery.

Skills

Organizational skills

Team collaboration

Communication skills

Education

GCSE level or equivalent

Computer literacy (RSA2/NVQ 2 or equivalent)

Job description

York and Scarborough Teaching Hospitals NHS Foundation Trust

Clerical Officer

The closing date is 20 October 2025

An exciting opportunity has arisen for an enthusiastic and motivated individual to join our friendly team as a Clerical Officer, in the Audiology department. This position will be based at Clifton Moor, as part of York and Scarborough Hospitals NHS Foundation Trust.

Work is varied, challenging and patient focused. You will need to have excellent communication skills, and be effective in prioritising workloads, with a flexible and patient centred approach. Working for the NHS can be a rewarding experience with a number of staff benefits.

Please read the job description and person specification attached to this vacancy before applying, and do feel free to contact the department with any queries.

Previous applicants need not apply

Main duties

The post holder will provide support to the Audiology team, by contributing to an efficient and effective service within a very busy environment.

You will work with clear departmental and national procedures, and have responsibility for receiving, maintaining and providing manual and electronic data containing sensitive and confidential information, as well as making appointments for patients.

Strong communication and interpersonal skills are essential, as is the ability to work effectively as part of the wider team.

About us

For more information about our Trust, please visit;

We offer a range of benefits to support our staff including:

• Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.
• 27 days holiday rising to 33 days (depending on NHS Trust service).
• A variety of different types of paid and unpaid leave covering emergency and planned leave.
• Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
• NHS Car Lease scheme and Cycle to Work scheme.
• An extensive range of learning and development opportunities.
• Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.
• A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses. For hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss relocation further, please speak to the recruiting manager at interview.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications

• Educated to GCSE Level or equivalent. Maths and English at C or above - or equivalent qualification/demonstrable experience.
• Computer literacy skills/qualifications such as RSA2/NVQ 2 or equivalent demonstrable experience

Experience

• Previous Office/Administrative experience in an NHS environment

Skills

• Able to organise and able to prioritise own workload.
• Ability to function effectively as part of a Team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust