Clerical Officer

Swansea Bay University Health Board; Wales; On-site; GBP 20,000 - 25,000; Part time

Job summary

A major UK healthcare group is seeking a part-time Clerical Officer for its Local Primary Mental Health Service in Tonna Hospital. The role involves maintaining records, providing clerical support, and ensuring excellent customer service. Ideal candidates will demonstrate professionalism, flexibility, and effective communication skills.

Benefits

Professional training and development opportunities

Inclusive employer with varied roles available

Qualifications

• Demonstrates a courteous and professional approach at all times.
• Ability to handle sensitive and confidential information.
• Excellent communication skills for liaising with staff and external organizations.

Responsibilities

• Maintain records both manually and on computerised systems.
• Provide clerical and reception administrative service.
• Deliver a client-focused service promoting good customer service.

Skills

Customer service

Record-keeping

Communication

Flexibility

Job description

Overview

An exciting opportunity has arisen within our Mental Health and Learning Disabilities Division for a Clerical Officer. This part-time role (18.75 hours) will be based within our Local Primary Mental Health Service in Tonna Hospital.

The post holder will provide a comprehensive clerical and reception administrative service, demonstrating a courteous, professional, and sensitive approach at all times, prioritising time and demonstrating flexibility in their approach to work.

Responsibilities

• Maintain records both manually and on computerised systems.
• Handle sensitive and confidential information, i.e. patient/staffing information, or service data.
• Deliver a client-focussed service promoting good customer service and effective working relationships.
• Provide a clerical and word processing service associated with correspondence, reports, and other similar documentation as directed by the Manager.
• Provide clerical and administrative support during colleagues' absences due to annual leave and sickness.
• Ensure effective communication and good working relationships with a wide range of staff at all levels of the organisation, including Executive Directors, Senior Managers, officers and external partners/stakeholders, to ensure that processes and systems are in place for all areas of responsibility.
• Provide reception duties, including receiving and greeting visitors in a courteous and professional manner and directing visitors as required.
• Utilise excellent communication when liaising directly with external organisations (e.g. Health Boards, Local Authorities, educational providers, Welsh Government), staff, or patients to obtain or process requests for information and develop/maintain working relationships.
• Ensure good customer service by providing a professional and effective service by dealing with queries from service users and staff on the telephone. Take accurate messages and ensure these are passed onto the appropriate person. Seek support as required when dealing with difficult situations or queries beyond own scope of knowledge.
• Screen all incoming calls and manage barriers to communication, remaining courteous, polite, and calm when dealing with aggression from members of the public (e.g. in relation to a complaint).
• Arrange meetings or appointments, typing/distributing minutes as directed by the Manager.

Organisation and Opportunities

We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK, we offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services – we have a job for you. There are also apprenticeships, work placements and volunteering roles available.

Equality and Inclusion

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values – Caring For Each Other, Working Together and Always Improving – show that our commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city – look no further.