Clerical Officer

NHS; Staines-upon-Thames; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare trust in Staines-upon-Thames is seeking clerical administrators to provide a patient-focused service within the Radiology Department. Candidates should have GCSEs in English and Maths and experience in customer service. The role involves managing workloads, assisting patients and relevant departments, and ensuring data accuracy. This position emphasizes strong communication and a commitment to improving service delivery.

Qualifications

• Customer service experience.
• Previous telephone experience.
• Experience of dealing with a broad range of people.

Responsibilities

• Prioritise and manage workload to ensure service delivery.
• Deal with telephone and face to face enquiries from all staff groups.
• Manage accurate patient data onto electronic systems.
• Work with management for continuous service improvement.

Skills

Customer care skills

Education

GCSE grade C or above in English and Maths or equivalent qualification

Job description

Job Summary

We are currently looking for suitably qualified and interested clerical administrators / receptionists to help provide a patient focused service within the Radiology Department. The post holder will liaise with patients and their carers / relatives, clinicians, and administrative and clerical teams to ensure that the service is a responsive one ensuring effective and timely communication with staff, patients and members of other organisations.

Reception, call centre operating and appointment making are the key elements of the position.

Main duties of the job

• Prioritise and manage workload without direct supervision to ensure service delivery is maintained and met to specialist delivery directives as well as using the relevant information technology to facilitate the performance of tasks.
• Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers providing information, directing, and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery.
• Manage accurate patient data onto electronic systems to ensure the effective management by recording open communication for all departmental staff.
• Work with the management to achieve continuous Administrative and Clerical service development and improvement.

About Us

The Trust has defined its culture as one that is patient centred and which puts safety first and where all staff members take responsibility, are valued and value each other.

To support this, our four values are that we are all:

• Compassionate - We treat everyone with kindness, understanding and empathy.
• Inclusive - We are respectful, fair and open, embracing everyone's unique contribution.
• Collaborative - We work together across our teams and with our partners and are helpful, positive and supportive.
• Inspiring - We strive for the best for patients, staff and partners and are always learning and improving.

Person Specification

Qualifications

• Good Educational Standard. GCSE grade C or above in English and Maths or equivalent qualification.

Experience

• Customer service experience.
• Previous telephone experience.
• Experience of dealing with a broad range of people.

Skills

• Customer care skills.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

We are an Equal Opportunities Employer.