Clerical Officer

Mersey Care NHS Foundation Trust; Sefton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare provider in Sefton is seeking an Administrative Assistant to support operational functions. The role involves managing communications, handling referrals, and ensuring efficient administrative processes. Ideal candidates should have strong communication skills, familiarity with Microsoft Office, and some experience in healthcare settings. This full-time position offers a unique opportunity to gain valuable experience in healthcare operations.

Qualifications

• Experience in an office environment and in healthcare settings is desirable.

Responsibilities

• Monitoring the Teams inbox daily.
• Uploading referrals daily.
• Answering calls and escalating messages to team members.
• Liaising with care homes and hospitals.
• Using EMIS for patient document retrieval.
• Performing ad-hoc administrative duties.

Skills

Good verbal and written communication skills

Familiarity with Microsoft Office

Ability to prioritize workload

Data input skills

Job description

Mersey Care NHS Foundation Trust celebrates diversity and promotes equal opportunities; we are committed to challenging and eliminating racism and other forms of discrimination and advancing and promoting equality of opportunity in the provision of services and creating an inclusive environment for all employees. We believe that everyone has the right to be treated with dignity and respect.

We take positive action to support disadvantaged groups and also particularly encourage applications from ethnically diverse, disabled and LGBTQIA+ people that are under-represented in our workforce. Furthermore, we welcome applications from reservists and ex-armed forces personnel as we recognise the benefits of the values, skills, training and experience that they bring to their work with us. We encourage all applicants to share their equality information with us.

Job Responsibilities

1. Monitoring the Teams inbox daily
2. Uploading referrals daily
3. Answering calls and escalating messages to team members
4. Liaising with care homes and hospitals, including passing on patient confidential information
5. Using EMIS for patient document retrieval
6. Printing, scanning, and photocopying
7. Stationery orders
8. Attending team huddles
9. Performing ad-hoc administrative duties

Candidate Requirements

• Good verbal and written communication skills
• Familiarity with Microsoft Office
• Experience in an office environment and data input skills
• Ability to prioritize workload and work to deadlines
• Experience in healthcare settings is desirable

Please ensure you check the email account from which you apply for all correspondence. All application information will come from apps.trac.jobs, not NHS Jobs.

We reserve the right to close vacancies early once sufficient applications are received.

We are a Disability Confident Employer offering a guaranteed interview scheme for qualified disabled applicants. For reasonable adjustments, contact [email address].

Applicants must subscribe to the DBS Update Service for roles requiring an enhanced DBS check, for a fee of £16/year.

Flexible working requests will be considered. Use of AI in applications must be declared.

This is a full-time, permanent position (37.5 hours/week), Monday to Friday, 8:30 am - 4:30 pm.

This role offers an exciting opportunity to gain experience in healthcare. Previous applicants need not re-apply.

Mersey Care serves over 1.4 million people across the North West and offers a range of mental and physical health services, including high secure mental health facilities. Our commitment is to 'perfect care'—safe, effective, timely, equitable, and efficient.