Clerical Officer

NHS; Manchester; On-site; GBP 24,000 - 27,000; Full time

Job summary

A leading healthcare institution in Manchester is looking for a Clerical Officer for the Nuclear Medicine department. Responsibilities include patient scheduling, reception tasks, and maintaining records. The ideal candidate should have a good education, strong interpersonal and organizational skills, and experience in a clinical setting. The role offers a salary between £24,937 and £26,598 per year, pro rata.

Qualifications

• Good general education to A-level standard.
• Experience within an administrative role in a hospital or clinical setting.
• Understanding of Nuclear Medicine procedures.

Responsibilities

• Greet and book-in patients and visitors attending the department.
• Schedule appointments for patient studies using a computerised booking system.
• Ensure that records are kept and/or destroyed per NHS policies.

Skills

Good telephone skills

Interpersonal skills

Organisational skills

Computer literate

Written and oral communication skills

Education

A level standard

Degree or equivalent

Tools

Computerised databases

Job description

A position exists for a Clerical Officer to work in the Nuclear Medicine department at the Christie Hospital NHS Foundation Trust. The Christie is situated in south Manchester and is an international leader in cancer research and development. It is the largest cancer treatment centre of its kind in Europe.

You would form part of a multi-disciplinary team which provides specialist diagnostic and therapeutic services including PET-CT to over 15,000 patients annually. Responsibilities include receiving patients, patient scheduling, organising patient appointments and report distribution. The working pattern may include extended working days and weekends.

Applicants should have a good general education to A-level standard and be computer literate. Strong interpersonal and organisational skills are essential. Previous experience working within the NHS and/or in a clerical role would be desirable.

Main duties of the job

Greet and book-in patients and visitors attending the department. Liaise with others, including wards and departments, to ensure that patients' needs are met throughout their stay in the department.

Take and deal with telephone requests and respond to incoming emails promptly.

Schedule appointments with regard to existing bookings and staffing levels requiring an awareness of the varying complexities of patients' procedures, equipment and staff needed to undertake the test or treatment.

Liaise with trusts, Nuclear Medicine departments and PET-CT scanning centres across the region.

Management of various patient administration systems and databases.

Transfer of images across the region via image Exchange and PACS portals.

Record keeping and auditing.

Maintain stock of stationery including all forms and patient information leaflets.

Assist in the implementation of any changes to booking procedures due to the modernisation agenda.

Ensure all trial data is captured and recorded for monitoring purposes.

About us

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country. We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services. We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year. Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

Job responsibilities

DUTIES AND RESPONSIBILITIES

1. Reception

1.1 Greets and books-in patients and visitors attending the department. Liaises with others, including wards and departments, to ensure that patients needs are met throughout their stay in the department.

1.2 Takes and deals with telephone requests for verbal reports of patient study results.

1.3 Receives specimens for analysis, deliveries etc. arriving in the department and directs them to the correct personnel.

1.4 Ensures that the reception area is tidy at all times.

2. Administration

2.1. Takes requests and makes appointments for patient studies using a computerised booking system and sends out associated information to the patient.

2.2. Schedules appointments with regard to existing bookings and staffing levels. This requires an awareness of the different complexities of patients procedures and the equipment and staff needed to undertake the test or treatment.

2.3. Co-ordinates the making of appointments for the clinical PET service in accordance with the Operational Policy. This includes:

2.3.1. Dealing with incoming requests promptly.

2.3.2. Contacting the Nuclear Medicine Departments and PET-CT scanning centres at Manchester Royal Infirmary and Wigan Albert Edward Infirmary to transfer requests as appropriate.

2.3.3. Confirming all patients will be attending their appointment.

2.3.4. Contacting patients by phone to determine their eligibility for attendance and give appropriate appointment.

2.3.5. Updating the PET-CT website.

2.3.6. Updating the Image Exchange and PACS portals.

2.4. Keeps records of all requests for the purpose of audit.

2.5. Produces day logs for patients attending for studies, obtaining patient notes from records if necessary.

2.6. Books interpreters as required.

2.7. Maintains stocks of stationery, including all forms and patient information leaflets.

2.8. Maintains the filing system for the Nuclear Medicine Department. This includes ensuring that records are kept and/or destroyed in accordance with NHS and Trust policies and guidelines.

2.9. Assists in the implementation of any changes to booking procedures due to the modernisation agenda.

3.1 Ensures the care pathway for thyroid clinic patients and subsequent management of tests/treatment runs smoothly.

4. Regulatory

4.1. Ensures that the monthly legal limit for in-patient radioiodine treatments is not exceeded (RSA 1993).

4.2. Contacts other staff (medical/secretarial/nursing) to ensure that incorrectly completed request cards for patients studies are amended to comply with IRMER (2000).

5. Monitors clinical trials activity

5.1. Ensures all trial data is captured and recorded for monitoring purposes.

Person Specification

Qualifications

• Good general standard of education to A level standard
• Degree or equivalent

Experience

• Previous experience within an administrative role within a hospital or clinical setting
• Previous experience of a PAS system

Skills

• Good telephone skills, good interpersonal skills, written and oral communication skills, organisational skills, computer literate, especially use of Windows and spreadsheets
• Use of computerised databases

Knowledge

• Understanding of Nuclear Medicine procedures and associated regulatory issues

Values

• Ability to demonstrate the organisational values and behaviours

Other

• Self motivated, able to work without direct supervision, team player.
• An ability to deal with the public in a pleasant manner.
• An ability to work effectively under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,937 to £26,598 a yearper annum pro rata