Clerical Officer

NHS; Liverpool; On-site; GBP 24,000 - 30,000; Full time

Job summary

A regional healthcare provider is seeking an enthusiastic Clerical Officer / Administrator to support clinical services at Aintree Hospital. Responsibilities include administrative coordination of outpatient clinics, managing patient admissions and discharges, and supporting incoming clinical calls. Candidates should have relevant qualifications and NHS experience, and be able to work effectively both independently and as part of a team.

Qualifications

• Must have previous NHS experience.
• Current employee of a LAASP organisation is required.

Responsibilities

• Provide comprehensive administrative support to clinical services.
• Coordinate outpatient clinics including booking and scheduling.
• Support for admissions and discharges in the inpatient unit.
• Manage incoming calls to ensure patients access appropriate clinical teams.

Skills

Good communication and organisational skills

Previous clerical experience

Able to maintain confidentiality

Able to work on own initiative and as part of a team

Education

NVQ 3 or equivalent in relevant area

Tools

NHS iPM system

ICE system

Choose & Book system

Job description

Overview

Go back Liverpool University Hospitals NHS Foundation Trust

The closing date is 30 September 2025

We are looking for an enthusiastic and motivated Clerical Officer / Administrator to join our dynamic administrative team. This role plays a key part in supporting our clinical services in a fast-paced, compassionate palliative care environment.

The role is based at Aintree Hospital and provides a full comprehensive administrative support to the inpatient and outpatient clinical services at Woodlands Hospice.

This post is open to employees of the five LAASP organisations. As part of your application, you will be asked to confirm that you are a current employee of The Clatterbridge Centre, Liverpool Heart and Chest Hospital, Liverpool University Hospitals, Liverpool Women\'s Hospital or, The Walton Centre.

Job responsibilities

• To provide quality comprehensive administrative support to clinical services based at Aintree Hospital, Woodlands.
• Co-ordination of outpatient clinics including booking, confirmation and scheduling of appointments.
• To provide administrative support to the Woodlands Inpatient Unit including support for admissions and discharges.
• Co-ordination of incoming calls to Liverpool IMPaCT services, ensuring patients access the appropriate clinical teams quickly and effectively.

About us

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women\'s NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Women\'s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK\'s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women\'s, visit their careers page.

Person Specification

Qualifications

• NVQ 3 or equivalent in relevant area

Experience

• Previous NHS Experience

Knowledge

• Knowledge of the NHS - iPM, ICE, Choose & Book systems

Skills

• Good communication and organisational skills
• previous clerical experience
• Able to maintain confidentiality
• Able to work on own initiative and as part of a team

Other

• Current employee of a LAASP organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Liverpool University Hospitals NHS Foundation Trust