Clerical Officer

Job summary

We are currently seeking qualified and interested clerical administrators/receptionists to provide a patient-focused service within the Radiology Department. The post holder will liaise with patients, their carers/relatives, clinicians, and administrative teams to ensure responsive and effective communication with staff, patients, and other organizations.

Key responsibilities include reception duties, call center operations, and appointment scheduling.

1. Prioritize and manage workload independently to maintain service delivery, utilizing relevant information technology tools.
2. Handle telephone and face-to-face inquiries from staff, patients, relatives, and carers, providing information, directing, and prioritizing queries to ensure efficient service.
3. Accurately manage patient data on electronic systems, ensuring effective communication within the department.
4. Collaborate with management to develop and improve administrative and clerical services.

About us

The Trust emphasizes a patient-centered culture prioritizing safety, responsibility, and mutual respect among staff. Our five core values are:

• Caring: Designing and delivering care tailored to each patient’s needs.
• Safe: Ensuring the safety of patients and staff is our top priority.
• Responsible: Taking responsibility for hospital services and reputation.
• Inspiring: Empowering staff to develop and implement improvements.
• Valuing each other: Appreciating contributions from all staff.

Our policies and practices support these values, and staff are expected to uphold them daily.

Date posted: 24 April 2025

Pay scheme: Agenda for Change

Band: Band 2

Salary: £28,720 per year (including HCAS Outer)

Contract: Fixed-term

Duration: 12 months

Working pattern: Full-time

Reference number: 396-NN-6985594-DE-AL-Z

Location: Kingston Hospital, Galsworthy Road, Kingston upon Thames, KT2 7QB

Job responsibilities

***Please see the attached supporting document for detailed role and person specifications.***

Person Specification

Qualifications (Essential):

• Good educational standard, GCSE grade C or above in English and Maths or equivalent.

Other (Desirable):

• RIS / CRS

Experience (Essential):

• Customer service experience
• Telephone handling experience
• Experience dealing with a broad range of people

Desirable:

• Experience handling customer complaints

Skills (Essential):

• Customer care skills

Desirable:

• Proficiency in software systems
• Experience with Office Outlook

Disclosure and Barring Service Check

This role requires a DBS check due to its nature under the Rehabilitation of Offenders Act 1975.

Employer details

Kingston and Richmond NHS Foundation Trust

Address: Kingston Hospital, Galsworthy Road, Kingston upon Thames, KT2 7QB

Website: https://www.kingstonandrichmond.nhs.uk/