Clerical Officer

Mpa Recruitment; Derry/Londonderry; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking Clerical Officers to join their dynamic team. In this role, you will be responsible for a variety of administrative tasks, including responding to inquiries, managing data, and ensuring the confidentiality of sensitive documents. Your problem-solving skills will be essential as you navigate daily challenges and support the smooth operation of the organization. If you have a strong background in administration and are proficient in Microsoft Office, this is a fantastic opportunity to contribute to a forward-thinking company while developing your career in a supportive environment.

Qualifications

• Minimum 1 year of experience in a clerical role.
• Strong proficiency in Microsoft Office is essential.

Responsibilities

• Handle inquiries via phone, webchat, and email efficiently.
• Manage data entry and maintain confidential documents.

Skills

Administrative Skills

Problem Solving

Communication Skills

Data Management

Education

5 GCSEs including Maths and English

Tools

Microsoft Office

Job description

MPA are recruiting Clerical Officers on behalf of our Clients in the private and public sector.

The successful post holder will carry out a variety of administrative tasks associated with the business.

Responsibilities:

• Responding to inquiries: Efficiently handling queries via Telephone, Webchat and E-mail.
• Data Management: Performing data entry across various systems. This includes updating records, maintaining databases and handling customer information with care.
• Confidential Document Management: Responsible for the meticulous scanning, filing and organisation of confidential documents. Adhering to strict protocols to safeguard sensitive information.
• Administrative Support: Assisting in various administrative tasks such as scheduling appointments, coordinating meetings and supporting the smooth functioning of the organisation.
• Problem Solving and Decision Making: Applying discretion and judgement within defined parameters to resolve issues and make decisions related to day-to-day tasks.
• Adherence to Policies and Procedures: Following established protocols, guidelines and policies to maintain compliance and confidentiality in all tasks performed.
• Collaboration and Communication: Working effectively within a team environment, collaborating with colleagues and communicating efficiently with internal and external stakeholders.

Your Profile:

• At least 1 year of experience in a similar role.
• At least 5 GCSE's including Maths and English.
• Proficient in Microsoft Office.

Additional Information:

• A Basic Access NI Check is required at a cost of £18.