Clerical Officer

NHS National Services Scotland; Bothwell; On-site; GBP 20,000 - 30,000; Part time

Job summary

A healthcare service provider in Bothwell is looking for a part-time Patient Administrator to join the Health Records Department. This role focuses on ensuring efficient patient administration, requiring customer care skills and experience in health records. Applications are welcome from candidates who have the necessary standard grade education and relevant experience. A supportive environment is provided with various benefits.

Benefits

27 days annual leave increase with length of service

NHS Pension Scheme membership

Paid sick leave

Occupational health services

Employee counselling services

Qualifications

• Educated to standard grade.
• 2 years experience in health records.
• Ability to multi-task.

Responsibilities

• Provide patient administration service within the Health Records Department.
• Ensure effective communication with patients and staff.

Skills

Customer care skills

Computer literate and keyboard skills

Good interpersonal skills

Ability to work as part of a team

Knowledge of Confidentiality and Data Protection

Education

Standard grade education

Qualification at SVQ level 2, ECDL or equivalent

Job description

The Role

To provide a patient administration service within the Health Records Department, which administratively underpins the patient’s journey to and through the hospital, both inpatient and outpatient care, to meet the needs of patients and health care professionals.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we\'ll need you to bring

• Educated to standard grade.
• A knowledge of health records gained through 2 years experience and/or qualification at SVQ level 2, ECDL or equivalent.
• Customer care skills.
• Computer literate and keyboard skills.
• Experience in multi tasking.
• Knowledge of Confidentiality and Data Protection.
• Knowledge of handling and moving skills.
• Ability to work as part of a team and on own initiative (working alone).
• Good interpersonal skills including an ability to communicate effectively with patients and staff at all levels.

Please note for all vacancies where a driving licence is required this must be a full UK/EU/EEA licence.

It would be great if you also have

• Previous work experience in health records
• Ability to work in a busy environment

Contract type

• Permanent
• Part Time
• 20.56 hours

Please note this is a part time post and the salary for this position will be pro-rata.

Location and Working Pattern

This role will be based in Administrative Services within Kirlkands - NHSL Headquarters.

The working pattern for this role will be discussed at interview.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Janey Mitchell, Assistant RMS Manager on [e-mail]

For enquiries regarding the application form or recruitment process, please contact Jennifer Hughes Recruitment Administrator on [e-mail] (Please remember to include the job title and reference number in your email)

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: [link removed]
• Please check your e-mail regularly (including junk and spam folders) as well as your Jobtrain account for updates.
• We recommend using Google Chrome or Microsoft Edge when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience or any other dimension that can be used to differentiate people from one another. Care-experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at the UK government site. Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Note: Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.