Clerical Officer

Mpa Recruitment; Belfast; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Clerical Officer to join their team in Belfast. This role involves responding to inquiries, managing data, and providing administrative support to ensure smooth operations. The ideal candidate will have strong telephony skills and experience in a similar role, along with proficiency in Microsoft Office. Join a dynamic team that values collaboration and communication, and contribute to maintaining high standards of confidentiality and compliance. If you are detail-oriented and passionate about administrative work, this opportunity could be your next career move.

Benefits

Basic Access NI Check at a subsidized cost

Equal opportunity employer

Qualifications

• Minimum one year experience in a similar clerical role.
• Proficiency in IT/Microsoft Office at a beginner level.

Responsibilities

• Efficiently handle inquiries via telephone, webchat, and email.
• Perform data entry and manage confidential documents.

Skills

Telephony Skills

Data Management

Problem Solving

Communication Skills

Education

GCSEs including Maths and English

Tools

Microsoft Office

Job description

Clerical Officer

On behalf of our Client, the Northern Ireland Housing Executive, MPA Recruitment welcomes suitable applications for the role of Clerical Officer in the Belfast Area.

Location: Adelaide Street, Belfast

Hours of work: Monday to Friday (9am-5pm)

Salary range: £12.65

Your Duties:

• Responding to Inquiries: Efficiently handling queries via Telephone, Webchat, and E-mail. Strong telephony skills required.
• Data Management: Performing data entry across various systems. This includes updating records, maintaining databases, and handling customer information with care.
• Confidential Document Management: Responsible for the meticulous scanning, filing, and organisation of confidential documents. Adhering to strict protocols to safeguard sensitive information.
• Administrative Support: Assisting in various administrative tasks such as scheduling appointments, coordinating meetings, and supporting the smooth functioning of the organisation.
• Problem Solving and Decision Making: Applying discretion and judgement within defined parameters to resolve issues and make decisions related to day-to-day tasks.
• Adherence to Policies and Procedures: Following established protocols, guidelines, and policies to maintain compliance and confidentiality in all tasks performed.
• Collaboration and Communication: Working effectively within a team environment, collaborating with colleagues, and communicating efficiently with internal and external stakeholders.

Your Profile:

• At least one year of experience in a similar role.
• At least four GCSEs including Maths and English.
• IT/Microsoft Office Proficiency at a beginner level.
• Strong telephony skills required.

Additional Information:

• A Basic Access NI Check is Required at a cost of £16.

How to Apply:

To apply for this position please send your CV to [e-mail]

Or for further information and a confidential discussion on this post please call Chris at our Belfast office on 02895 211111.

Please ensure your CV is accurate and updated with full personal contact details, education history, qualifications, and employment history.

MPA Recruitment are operating as an Employment Business in relation to this vacancy.

MPA are committed to providing equality of opportunity in employment and welcome applications from all suitably qualified applicants irrespective of gender, marital or family status, religious belief, political opinion, disability, age, race, nationality, or sexual orientation.