Clerical Assistant/Reception

Integrated Care System; Gateshead; On-site; GBP 22,000 - 26,000; Full time

Job summary

A regional healthcare provider in Gateshead is seeking an enthusiastic admin professional to support the Gynae Oncology and Colposcopy Department. The ideal candidate will handle administrative tasks, coordinate patient notes, and manage reception duties. Proficiency in Microsoft Office and prior admin experience are essential. This full-time position offers a supportive work environment dedicated to staff wellbeing.

Benefits

Supportive work environment

Health and wellbeing initiatives

Qualifications

• Experience in administrative roles.
• Proficiency in Microsoft Office.

Responsibilities

• Open and action incoming post; handle outgoing post.
• Prepare clinic notes and enter patient details into the MASEY system.
• Cover clinic front desk reception.
• Scan direct referrals to the Booking Centre.
• Coordinate and track patient notes and information.
• Perform photocopying, scanning, and filing.
• Arrange interpreters and transport as needed.

Skills

Experience in administrative roles

Proficiency in Microsoft Office

Job description

We are looking to recruit a highly motivated and enthusiastic person to join our admin team within the Gynae Oncology and Colposcopy Department at the Queen Elizabeth Hospital in Gateshead. The admin team within the Gynae Oncology service supports the delivery of cancer care to patients from across the region referred to the Trust for specialist cancer care.

In this role, you will provide admin support to the secretaries, cover clinic reception booking in patients, and ensure all details are correct on the system. You will also prepare notes for clinics and perform other general admin duties.

Main duties of the job

• Open and action incoming post and handle outgoing post, including scanning referrals to Central Booking.
• Prepare clinic notes and enter patient details into the MASEY system.
• Cover the clinic front desk reception.
• Scan direct referrals received to the Booking Centre.
• Coordinate and track patient notes, including requesting, tracking on Filefast, transferring/returning notes, orphan filing, and managing information between hospital providers.
• Perform general photocopying, scanning, filing, stationery management, and runner activities.
• Arrange interpreters and transport in conjunction with the secretaries.

About us

The Northern Gynaecological Oncology Centre (NGOC) Team at the Queen Elizabeth Hospital in Gateshead is a dedicated team comprising five Consultant Gynaecological Oncologists, along with a team of subspecialty and clinical research fellows, and a clinical teaching fellow.

The senior nursing team includes two Gynaecological Oncology Clinical Nurse Specialists, one Colposcopy Nurse Specialist, and ward- and clinic-based senior nursing staff, supported by nurses and healthcare assistants committed to Gynaecological Oncology care.

We are part of the wider multidisciplinary team at the Queen Elizabeth Hospital and the Regional Northern Gynae-Oncology network, working closely with colleagues in medical oncology, clinical oncology, pathology, radiology, palliative care, and various surgical specialties.

We prioritize the health and wellbeing of our staff, offering support and initiatives through our 'Balance' programme (balancegateshead.com) to support our diverse workforce and ensure a positive working environment.

Job responsibilities

• Open and action incoming post; handle outgoing post, including scanning referrals to Central Booking.
• Prepare clinic notes and enter patient details into the MASEY system.
• Cover clinic front desk reception.
• Scan direct referrals to the Booking Centre.
• Coordinate and track patient notes and information between hospital providers.
• Perform photocopying, scanning, filing, and stationery management.
• Arrange interpreters and transport as needed in conjunction with secretaries.

Person Specification

• Experience in administrative roles.
• Proficiency in Microsoft Office.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A disclosure check will be required to check for any previous criminal convictions.