Clerical Assistant - FLK12970

Falkirk Council; Larbert; On-site; GBP 22,000 - 28,000; Full time

Job summary

Falkirk Council is seeking an administrator for its Insurance Department. The role involves advising on insurance claims and requires excellent communication and customer service skills. Candidates should possess strong organisational and numeracy skills, with a focus on accurate and confidential work in a busy team environment.

Qualifications

• Proficient in PC use.
• Positive attitude and ability to work under pressure.
• Ability to work accurately and with confidentiality.

Responsibilities

• Administer advice on insurance claims to customers.
• Input Council insurance claims and invoices.
• Answer telephone queries and check cover.

Skills

Communication skills

Customer service skills

Organisational skills

Numeracy skills

Job description

Job Advert

Working within the Insurance Department, you will administer advice on insurance claims to customers in person, by telephone and in writing. You will have excellent communication skills in writing, on telephone and face-to-face and superior customer service skills. You must be proficient in the use of a PC and be able to work under pressure and to strict deadlines.

You will be responsible for the input of Council insurance claims and invoices, answering telephone queries, checking cover and the like.

You should have a positive attitude, great organisational skills, and the ability to work in a busy working environment delivering a responsive service across a range of insurance covers and claims.

You will possess good numeracy skills, work accurately and with utmost confidentiality. An insurance or financial background would be advantageous but not essential.

You must be able to work to deadlines within a busy team ensuring excellent customer service to both internal and external customers whilst embracing change in the working environment.

You will work 37 hours per week.

The start date is 22 September 2025.