Clerical Assistant - Endoscopy Admin

Integrated Care System; Gateshead; On-site; GBP 18,000 - 25,000; Full time

Job summary

A leading healthcare provider in Gateshead seeks a proactive individual for an administrative role in the Endoscopy department. The successful candidate will ensure efficient office operations while monitoring waiting lists and managing patient bookings, requiring a friendly approach and solid organizational skills.

Qualifications

• Experience in healthcare administration is crucial.
• Good telephone manner and previous filing system maintenance experience required.
• Flexibility in working arrangements to meet service needs is essential.

Responsibilities

• Ensure effective administration office and reception operations.
• Monitor Endoscopy waiting lists and manage timely booking.
• Work various shifts in accordance with service needs.

Skills

Interpersonal skills

Organisational skills

Team player

Ability to work independently

Flexibility

Education

GCSE standard or equivalent

NVQ Business and Administration Level 2

Tools

Microsoft Windows

Careflow

Endoscopy Scheduler

Job description

We are looking for a friendly individual with initiative and a positive approach to work as part of a team based within the Endoscopy department, QEH.

Main duties of the job

You will ensure provision of an effective and efficient administration office and reception, which will include working various shifts. There will be a need to actively monitor Endoscopy waiting list and ICE orders using the relevant I.T software systems to enable timely booking of procedures.

About us

Based in the North East of England we provide a range of hospital and community health services from our leading facilities, including the Queen Elizabeth Hospital, Blaydon urgent care centre and Bensham Hospital, all within Gateshead.

Established in 2005, we were one of the first foundation trusts in the country and since then have consistently achieved the highest levels of care for patients.

We now employ around 4,800 staff and currently provide 444 hospital beds across the Gateshead region.

Our values should be the 'golden thread' which runs through everything we do - they are the core of who we are. Our five values can easily be remembered by the simple acronymICORE; Innovation, Care, Openness, Respect, Engagement.

We have a number of staff networks including the BAME network, D-Ability network, LGBTQ+ Network and the Women's Network, to challenge us and help us to constantly improve. Our armed forces network is one of our emerging networks.

The health and wellbeing of our staff is one of our highest priorities, and we offer a range of support and initiatives as part of our 'Balance' programme balancegateshead.com to cater for our diverse workforce, so that your individual needs can be supported, allowing you a happy and healthy working experience with us.

Job responsibilities

The successful candidate will be educated to GCSE standard or equivalent and have working knowledge of Microsoft Window package and possess good interpersonal and organisational skills, be a team player and work individually using initiative. A flexible approach to work within the core hours of the service: Monday to Friday 8am to 8pm and Saturday/Sundays is essential to meet service needs.

Person Specification

• Educated to GCSE standard or equivalent experience
• Working knowledge of Windows and Microsoft package
• Ability to work on own initiative and within a team
• Ability to adapt to developing service needs
• Ability to prioritise workload and work to deadlines
• Previous admin experience in healthcare setting
• Good organisational skills
• Good telephone manner
• Previous experience of maintaining a comprehensive filing system
• Friendly, Enthusiastic, Hard working, Flexible, Motivated, Patient, Reliable, Calm, Proactive, and Team player
• A flexible approach to working arrangements to meet service requirements. For example cover for staff sickness
• Working Knowledge of Careflow
• Working Knowledge of Endoscopy Scheduler
• NVQ Business and Administration Level 2

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.