Clerical Assistant - Band F

Brook Street; Cardiff; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading UK recruitment agency is seeking a detail-oriented Administrative Officer to support the operations of Courts and Tribunals in Cardiff. This role involves preparing documents, managing schedules, and assisting court users. The ideal candidate will possess strong customer service skills and have a minimum of 5 GCSEs. This position offers an hourly rate of £13.05 with a hybrid working model, allowing flexibility between remote and office work.

Benefits

Supportive and collaborative working environment

Flexible working hours

Qualifications

• Experience in an administrative role is necessary.
• Must have relevant computer skills.
• Ability to work collaboratively in a team setting.

Responsibilities

• Prepare documents and files for court and tribunals.
• Maintain accurate records and notes.
• Assist court users and manage schedules.

Skills

Customer service skills

Problem-solving

Attention to detail

Education

5 GCSE passes (or equivalent) grades A*-C

NVQ Business Administration level II

Tools

In-house computer systems

Job description

Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS). Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service

Purpose Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS. Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes. Problem solving is carried out by reference to lean techniques (e.g. problem-solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor. In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession. Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others

Key

responsibilities Administration · Preparing papers and files for court, tribunals, hearings and meetings. · Producing court/tribunal documents. · General photocopying and filing. · Creating and updating records on in-house computer system and data input. · Post opening and dispatch. · Booking, preparing and organising meeting rooms, supporting training courses and other group activities. · Preparing meeting agenda, joining instructions, handouts etc. Drafting · Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions. · To maintain accurate and concise notes on the appropriate operating systems following enquiries or case related actions. Operations · Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date · Assisting court users, supporting listing and rota management, checking files

Essential skills

& qualifications 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience. Relevant computer skills to undertake the level of work required.

Security checks

required Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter Terrorist Check (CTC).

People working with government assets must complete Baseline Personnel Security Standard (BPSS) checks.

What We Offer:

• Hourly rate of £13.05
• 35 hours per week, Monday to Friday
• Hybrid working model - flexible split between remote and office-based work
• Supportive and collaborative working environment

If you are a proactive, detail-oriented individual with a passion for supporting technical and administrative tasks, we would love to hear from you.

To apply, please submit your CV and a brief cover letter outlining your suitability for the role.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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