Clerical Assistant

Rhondda Cynon Taf County Borough Council; Harlech; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established local authority is seeking a Clerical Assistant to join their Housing Solutions Team. This role is vital for delivering outstanding customer service and support within the Housing Advice Centre. You will be the first point of contact for clients, providing guidance and maintaining an Appointments Register. The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to work effectively in a team. Join this dedicated team and contribute to enhancing service delivery in your community!

Qualifications

• Experience in a reception role dealing with the public is essential.
• Must have excellent telephone communication skills.

Responsibilities

• Provide an efficient and friendly reception service for the Housing Advice Centre.
• Maintain an Appointments Register for clients accessing the service.

Skills

Communication Skills

Customer Service

ICT Systems

Teamwork

Education

High School Diploma

Job description

Job Description

Mae’r ddogfen hon ar gael yn Gymraeg / This document is also available in Welsh.

The Council is committed to continuously improving frontline service delivery. This reflects the drive for more integrated service provision, increasing demands from the public, and the Council’s dedication to creating a more accessible organisation with an ever-increasing positive relationship with local people.

A Clerical Assistant position has arisen within the Housing Solutions Team. This important role will be required to provide an efficient, effective, and customer-friendly front-line Reception service for the Housing Advice Centre and its customers.

You will contribute to the achievements and targets set within the Housing Advice Centre by supporting the effective provision of a high-quality customer care service.

You will be the first point of contact for customers contacting the Council's Housing Solutions Team, providing guidance and advice, and maintaining an Appointments Register for clients accessing the service for assistance where appropriate.

Excellent communication skills, particularly telephone techniques, are required. Effective use of ICT systems is also essential. Experience of working in a team and within a Reception role dealing with members of the public is essential.

You will be an individual with a positive, can-do attitude and a desire to deliver outstanding customer service.

For more information, please contact Gareth Gaspar, Housing Solutions and Prevention Manager, on 01443 281477 or [e-mail].

Protecting children and vulnerable adults is a core responsibility of all staff appointed to the Council.

In addition to this safeguarding responsibility, the successful applicant for this role will also be subject to an enhanced disclosure and barring service check.

The Council values diversity in its workforce. We are committed to ensuring that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, sex, race, disability, sexual orientation, transgender status (including non-binary identities), religion or belief, or pregnancy and maternity. We offer various staff networks, including the Allies Network, a Disability and Carers Network, and Perthyn, our LGBTQ+ Network.

An application submitted for this post in Welsh will not be treated less favourably than an application made in English.

As part of the Council’s long-term objectives regarding the Welsh language and Workforce Planning Strategy, a guaranteed interview scheme is in place for Welsh speakers of Level 3 and above. If you meet the essential criteria in the person specification and are a Welsh speaker at this level, you will be invited for an interview if you choose to participate in the scheme.

Due to the high volume of applications, individual acknowledgments are not issued. If you do not hear from us within four weeks of the closing date, please assume your application was unsuccessful. We thank you for your interest in applying for a position within the Council.

In support of the Council’s pledge to support the Armed Forces, recruiters will ensure that applicants who identify as members of the Armed Forces, including Service Leavers, Veterans, or Reservists, and who meet the essential criteria, are offered an interview.