Clerical Admin Assistant

University Hospitals of Derby and Burton NHS Foundation Trust

This job is now closed

Job summary

This is an opportunity for dedicated staff to join our Patient Access Centre Teams at Queens Hospital Burton. Here you will be part of a team committed to delivering the best possible customer care.

Some of our services operate 6 days a week which will require a flexible approach to days/hours and allocation of duties (Saturday working and a variation of start and finish times may be required).

You will operate as part of the Trust's Patient Access Team that has the responsibility for the delivery of high quality and responsive outpatient, health records and referral-to-treatment education and validation services. This brings huge benefits in terms of shared learning to improve our services for patients and superb opportunities for staff personal and professional development and career advancement.

Post will be based at Queen's Hospital Burton

Days of work: Monday to Friday

Main duties of the job

The role is busy and varied and includes extensive PC use; it is therefore essential that candidates have excellent keyboard skills with a knowledge of Microsoft Word or similar.

There may also be a requirement for light physical work in the movement of case notes.

You should be well motivated, organised and have the ability to cope under pressure whilst being flexible to the changing environment.

You should be an effective team player who is capable of working well within the team or autonomously.

First class communication skills, recent customer service experience, and prior administration experience is also essential to this role.

Closing date of applications: 04 May 2025

Interview date: 15 May 2025

About us

As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.

Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.

In return we will offer:

• Development opportunities, both professional and leadership development.
• On-going support from recruitment to when you join our team and beyond.
• Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes.

Key Facts:

• We see on average 4810 OP appointments a day.
• We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
• An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
• Our hospitals admit an average of 195 emergency patients daily.
• Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
• We are one of only 7 Trusts nationally with more than 50 operating theatres.
• We carry out more than 140 elective procedures each working day.
• UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.

Job responsibilities

Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB; this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Knowledge

• English and Maths GCSE Grade C or above (or equivalent qualification).
• Computer literate with good keyboard skills.
• Clerical / Admin Skills.

Experience

• Experience of providing customer services.
• Ability to work on own initiative and as part of a team.
• Previous experience of working within a similar acute administrative environment.

Skills

• Ability to remain calm and confident.
• Organisational skills.
• Ability to work in a busy environment and meet deadlines.
• Strong written and verbal communication.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals of Derby and Burton NHS Foundation Trust