Cleaning Team Leader

Manchester Arndale; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Wagestream pay options

Hapi app discounts

Professional growth

Training opportunities

Job summary

OCS UK & Ireland is seeking a Cleaning Team Leader to manage the night shift for a major UK broadcaster at a prominent site. You will supervise the cleaning team, schedule workloads, and ensure high cleanliness and customer service standards.

The role emphasizes safety, COSHH compliance, stock control, and training delivery. You will lead by example, communicate clearly with colleagues and stakeholders, and maintain accurate timesheets and records to support contracted requirements.

Qualifications

• Experience supervising a cleaning or facilities team.
• Knowledge of professional cleaning methods and standards.
• Strong Health & Safety and COSHH knowledge.
• Ability to motivate teams and deliver high service standards.
• Excellent organisation and attention to detail.
• Good communication and customer service skills.
• Capable of administrative tasks and using basic IT systems.
• Able to follow written procedures and training materials.

Responsibilities

• Lead and support the cleaning team to meet standards.
• Allocate workloads and manage rotas.
• Respond to service issues and repair requests.
• Ensure compliance with Health & Safety, COSHH and PPE.
• Complete regular cleaning audits and drive corrective actions.
• Manage stock, consumables, equipment and machinery.
• Deliver team briefings and toolbox talks.
• Support mandatory training and development.
• Process timesheets accurately and on time.
• Maintain a positive, professional environment across the team.

Skills

Supervising experience

Cleaning operations

Health & Safety

COSHH knowledge

Team motivation

Attention to detail

Communication skills

IT literacy

Tools

IT systems

Windows & MS Office

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

Why Work for OCS?

Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people.

Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications!

Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

About The Role:

As a Cleaning Team Leader, you’ll lead the day-to-day delivery of cleaning services for a leading UK broadcasting company, ensuring high standards of cleanliness, presentation and customer service are maintained.

You’ll supervise the cleaning team, manage workloads, rotas, stock and equipment, and ensure services are delivered safely and in line with contractual requirements.

Working Hours: Monday to Friday2200-0700

Key Responsibilities

• Lead and support the cleaning team to ensure services are delivered to agreed standards and specifications.
• Allocate workloads and resources effectively, ensuring cleaning schedules and rotas are maintained.
• Respond promptly to service issues and reactive cleaning requests, following the appropriate helpdesk processes.
• Ensure all activities comply with OCS and client Health & Safety requirements, including COSHH, risk assessments, method statements and PPE.
• Complete regular cleaning audits and ensure any corrective actions are addressed promptly.
• Manage cleaning stock, consumables, equipment and machinery, ensuring appropriate levels are maintained and equipment remains safe and operational.
• Deliver regular team briefings and toolbox talks, maintaining appropriate attendance and training records.
• Support colleagues with mandatory and online training, identifying any additional development requirements.
• Authorise and process timesheets accurately and within required deadlines.
• Promote a positive, professional and customer-focused working environment across the team.

Qualifications, Skills & Experience

• Previous experience supervising or leading a cleaning or facilities team is essential.
• Good knowledge of professional cleaning methods, standards and practices.
• Strong understanding of Health & Safety and COSHH requirements.
• Confident managing and motivating teams to deliver high standards of service.
• Strong organisation and attention to detail.
• Good communication and customer service skills.
• Comfortable using basic IT systems and completing administrative tasks.
• Able to understand and follow written procedures, instructions and training materials.
• Ability to prioritise workloads and respond effectively to changing operational requirements.
• Professional and presentable when dealing with customers and stakeholders.

About You

You’ll be a confident and approachable team leader with a hands-on attitude and a strong focus on delivering excellent service. You’ll communicate effectively with colleagues, customers and stakeholders and take pride in maintaining high standards across the site.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.