Cleaning Supervisor - Nomura

bidvestnoonan; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic team in a forward-thinking company dedicated to delivering exceptional cleaning services. This role involves overseeing cleaning operations, ensuring high standards are met, and fostering a culture of continuous improvement. You will lead a passionate team, implement effective communication strategies, and drive performance through innovative practices. If you have a strong background in supervisory roles within the cleaning industry and are committed to excellence, this opportunity is perfect for you. Embrace the chance to make a significant impact in a supportive and inclusive environment.

Qualifications

• Supervisory experience in a cleaning environment with a focus on performance improvement.
• Strong leadership skills with the ability to motivate teams effectively.

Responsibilities

• Drive service delivery for cleaning lines ensuring KPIs and SLAs are met.
• Manage team performance, training, and compliance with health and safety standards.

Skills

Leadership

Communication

Problem-solving

Customer Service

Organizational Skills

Teamwork

Attention to Detail

Education

Supervisor/team leader qualification

Working towards BICSc qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Reporting to – Cleaning Operations Manager, Cleaning Manager and Soft Services Manager

Hour – Monday-Friday 0730-1630hrs

KEY RESPONSIBILITIES

• Drive service delivery for all cleaning lines under your management, ensuring KPI and SLA’s are met.
• Maintain high attention to detail.
• Ensure operational rosters, audits, overtime sheets are completed fully.
• Manage continuous improvements, taking corrective action where necessary and informing line manager of performance issues.
• Implement, review, and report on robust health and safety procedures regularly.
• Action and record all work requests in line with KPIs/SLAs.
• Adhere to Nomura/Bidvest Noonan standards with attention to detail.
• Carry out daily inspections proactively to improve standards.
• Communicate actions and feedback from audits to the team.
• Understand the Specification and Scope of Works thoroughly.
• Liaise with Management regarding changes affecting requirements, including equipment, areas, frequency, or new services.
• Maintain up-to-date and accurate stock records.
• Provide services cost-effectively.
• Record and submit all ad hoc work upon completion.
• Support operational cleaning duties when required.
• Complete absence reports and return-to-work documentation.
• Manage absences effectively.
• Promote operational innovations and continuous service improvement mindset.

The following key responsibilities will be owned by the Cleaning Manager, especially during their absence:

• Coordinate cleaning and security teams operationally.
• Support in maintaining regular engagement with key client contacts.
• Ensure delivery of client KPIs.
• Develop and implement a clear Communication and Engagement model.
• Oversee training, performance, motivation, safety, welfare, and discipline of team members.
• Lead weekly, monthly, and other operational meetings for personal development.
• Train, induct, and supervise team members.
• Support and guide operatives to achieve service levels.
• Implement new initiatives and ensure compliance with standards, legislation, ISO, and company policies.
• Participate in recruitment, vetting, induction, training, and development of employees.
• Ensure compliance with HR policies and procedures.
• Encourage team spirit and development.
• Manage additional project work to client satisfaction.
• Ensure resource availability and maintenance per contract specifications.
• Quote for new services and ad-hoc works.
• Implement and review health and safety policies through audits and reviews.
• Report and document accidents promptly and accurately.
• Inspect machinery and equipment, rectify faults.
• Manage team induction, training, performance reviews, and HR processes.
• Share ideas and best practices for improvement.
• Support operational excellence with administrative duties.
• Produce operational and regulatory reports as required.

This role requires supervisory experience in a similar environment, demonstrating leadership, influencing, and communication skills, with a focus on improving performance through efficient practices and continuous improvement.

• Sound knowledge of the cleaning industry.
• Proven ability to deliver at supervisory level.
• Understanding of reporting requirements and sector KPIs.
• Good PC skills (Word, Excel, PowerPoint, Outlook) and report analysis capabilities.
• Excellent communication and influencing skills across various levels.
• Working towards BICSc qualification.
• Strong leadership skills with a proven ability to motivate teams.
• Flexible, responsible, and proactive approach.
• Logical problem-solving skills.
• Team player with good interpersonal skills.
• Experience in dealing with incidents and operating under pressure.
• Good customer service and organizational skills.
• Supervisor/team leader qualification or working towards it.

About Us

BidvestNoonan is a team of 27,000 passionate, customer-focused people working across the UK and Ireland. We deliver exceptional service and value, supporting our staff with resources, training, and leadership.

We prioritize people, celebrate successes, and foster an inclusive environment where everyone feels valued and respected. We welcome applicants from diverse backgrounds, including our Armed Forces community.