Cleaning Supervisor

OCS Group limited; Swineshead; On-site; GBP 25,000 - 32,000; Full time

Job summary

OCS UK & Ireland is seeking a supervisory professional to lead cleaning teams, ensuring engagement and adherence to contractual obligations. You will monitor performance against KPIs, participate in audits, and contribute to continual service improvement.

You will collaborate with clients and stakeholders, manage resource allocation for holidays and sickness, and drive innovations in cleaning practices to deliver high-quality facilities management on-site.

Qualifications

• Experience supervising cleaning teams to meet KPI/SLA targets.
• Strong leadership and staff engagement skills.
• Solid understanding of health and safety practices.

Responsibilities

• Provide supervision of the cleaning team and ensure engagement aligned with UK objectives.
• Support Line Manager with recruitment, rotas, performance, absence, training and payroll processes.
• Attend client meetings and collaborate with stakeholders to ensure quality service delivery.
• Ensure data is collected for monthly KPI/SLA reports and participate in audits and inspections.
• Develop cleaning innovations to improve the working environment.
• Deliver comprehensive service delivery, plan works within contract scope, and monitor servicing and maintenance of cleaning equipment.

Skills

Supervisory experience

Team leadership

Communication

Health & safety

Education

GCSEs or equivalent

Job description

Supervisory responsibility for the efficient delivery of cleaning services and associated tasks, delivered through direct labour and/or supply chain. Encourage staff to meet their full potential and monitor work delivered to meet contractual obligations and actively contribute to continual improvement of services. And take an active role in completion of role designated tasks and always deliver with a positive leadership approach. People

• Provide supervision of the cleaning team, ensuring a culture of high employee engagement and participation and aligned with the overall EUK objectives.
• Support Line Manager in the compliance with EUK Policies and Procedures, including but not limited to recruitment, staff rotas, staff performance, management of staff absence, staff training and development and appraisals and payroll.
• Carry out and facilitate regular staff meetings with all direct reports to ensure open and twoway feedback on service delivery, resources, health and safety, etc.

Supply Chain

• Monitor appointed subcontractors' performance whilst on site.

Finance/Commercial

• Stock control management

Customer

• Integrate within client activities and when requested attend client/customer meetings.
• Work with all stakeholders and colleagues with a collaborative, partnership approach

Performance

• Ensure data is collated for monthly KPI/SLA reports s required
• Participate in audit programmes and inspections.

Innovation

• Develop cleaning innovation ideas to enhance and/or adapt the working environment

Service Delivery

• Be responsible for delivering and maintaining the procedures and systems necessary for providing a comprehensive service delivery for cleaning and associated Services on our sites.
• Plan, prepare and complete works within contract scope
• Report any service shortfalls to Line Manager
• Responsible for monitoring and reporting requirement for the servicing and maintenance of all cleaning machinery and equipment is recorded and managed.
• Provide a timely response to work requests received.
• Proactively report on work activity
• Support with the management of team resource to ensure holiday and sickness cover

About the Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn.We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment. Why Work for OCS? Award-Winning Employer: Ranked 36th on Glassdoor's Best Companies to Work For 2025 - we value and motivate our people. Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career. Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources. Professional Growth: 600+ live learners across UK&I - Empowering colleagues with further development and qualifications! Flexible Pay: Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)