Cleaning Supervisor

ISS Facility Services; Manchester; On-site; GBP 21,000 - 26,000; Full time

Job summary

ISS Facility Services in Manchester is seeking a Cleaning Supervisor to manage cleaning operations on site, lead a team and maintain premier cleanliness and service for customers and colleagues. You will oversee scheduling, delivery of cleaning duties, and adherence to safety rules while delivering exceptional customer care.

You will coordinate tasks across offices, meeting rooms, toilets, showers and common areas, ensuring high standards in a fast-paced environment.

Qualifications

• Strong customer service mindset and professionalism.
• Reliable and hardworking with a positive attitude.
• Able to work well in a team and with customers/colleagues.
• Polite and clear communication with all site users.
• High eye for detail and ability to clean to an exceptional standard.

Responsibilities

• Plan, organise, and coordinate cleaning operations to achieve targets.
• Lead by example with a passion for customer service and leadership.
• Set and maintain high standards for self and team.
• Create and manage cleaning schedules for efficient service delivery.
• Deliver exceptional cleaning standards across your area of responsibility.
• Carry out cleaning duties across offices, meeting rooms, toilets, showers, vacuuming and mopping.
• Ensure safe use of cleaning equipment and chemicals per guidelines.
• Maintain a safe working environment in line with Health & Safety policies.
• Report hazards, near misses, or safety concerns to your manager.

Skills

Customer service

Reliability

Team player

Communication

Attention to detail

Job description

Do you have a passion for maintaining a safe and clean workplace? Do you enjoy working as part of a team providing excellent customer service? As a Cleaning Supervisor with ISS UK, you will play a key part in delivering a world class housekeeping service, maintaining the highest quality and consistency for our customers and colleagues. The Role

• Plan, organise, and coordinate cleaning operations to achieve financial and performance targets
• Lead by example, demonstrating a passion for customer service and providing strong, inspiring leadership
• Set, monitor, and maintain high standards for both yourself and your team
• Create, implement, and manage cleaning schedules to ensure efficient service delivery
• Deliver exceptional cleaning standards across your area of responsibility
• Carry out a range of cleaning duties, including offices, meeting rooms, toilets, showers, vacuuming, and mopping
• Ensure all cleaning equipment and chemicals are used safely and in accordance with guidelines
• Maintain a safe working environment in line with Health & Safety regulations and company policies
• Promptly report any hazards, near misses, or safety concerns to your manager
  Excellent customer service skills
• Reliable and hardworking with a professional attitude
• A team player who works well with customers and colleagues
• Be able to communicate with all site users in a polite manner
• Have a good eye for detail and clean to an exceptional standard

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team.