Cleaning Site Manager

Team17 Digital Limited; Rugby; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading Facilities Management company is looking for a full-time site manager to oversee operations in Rugby. This role requires strong leadership, customer service focus, and flexibility in working hours. The ideal candidate will manage day-to-day site operations, ensure high-quality service standards, and foster teamwork. Experience in managing diverse teams in fast-paced environments is essential. Competitive pay rate and opportunities for impact and growth are offered.

Qualifications

• Strong leadership skills to manage a diverse team.
• Ability to work in a fast-paced, customer-facing environment.
• Flexibility in schedule to meet shift requirements.

Responsibilities

• Oversee day-to-day operations ensuring high-quality service.
• Act as a point of contact between clients and the team.
• Monitor service delivery standards and performance indicators.
• Support initiatives for customer satisfaction and operational efficiency.
• Ensure compliance with health and safety requirements.
• Foster a positive working environment for team engagement.
• Handle employee relations and HR matters as needed.
• Respond effectively to customer concerns and service issues.
• Build strong relationships with customers and providers.
• Lead, coach, and support team members in their roles.
• Adapt to changing circumstances and customer needs.
• Promote best practices and continuous improvement.

Skills

Leadership skills

Customer satisfaction focus

Team management

Job description

About The Role

A new exciting opportunity has arisen for a full-time site manager to join our growing team, a leading Facilities Management company working with a prestigious client.

Location: Rugby, CV23

Shifts: 37 hours a week, 5 days over 7 on rota

Payrate: £14.50 per hour (Overtime available, calculated hourly)

This will be a full-time role working 37 hours per week across a 5 out of 7 working patterns (including evenings and weekends) where flexibility is vital to be successful within this role.

In this role, you’ll need strong leadership skills, a focus on customer satisfaction, and the ability to manage a diverse team in a fast-paced, customer-facing environment. If you're looking for a rewarding position with plenty of variety and the chance to make a real impact, we’d love to hear from you.

About You

Key Responsibilities:

• Oversee the day-to-day operations at the motorway services, ensuring the site runs smoothly and customers receive high-quality service.
• Act as a point of contact between the client, service providers, and the site team to ensure clear communication and efficient operations.
• Monitor and report on service delivery standards and key performance indicators, ensuring alignment with both internal and client expectations.
• Support continuous improvement initiatives to enhance service delivery, customer satisfaction, and operational efficiency.
• Ensure all health, safety, and compliance requirements are met, including training staff in relevant procedures and policies.
• Foster a positive working environment, ensuring all team members are trained, supported, and engaged in their roles.
• Handle day-to-day employee relations matters, working with HR to address issues and maintain a respectful, professional workplace.
• Respond promptly and effectively to customer concerns, service issues, or emergencies to maintain a high level of service.
• Build and maintain strong relationships with both customers and service providers to ensure smooth operations and high customer satisfaction.
• Lead by example, coaching and supporting the team to meet their individual and collective goals.
• Adapt to changing circumstances and customer needs, taking initiative to overcome obstacles and ensure high standards are consistently met.
• Promote best practices across the team and share knowledge to support continuous improvement.

About Us

A little about us:

• A family-owned business, founded in 1962
• Employing over 4,000 colleagues
• Currently sit within the top 2% of all cleaning and security providers
• Our services include Cleaning, Security, Specialist, and FM services
• Passionate about delivering a personable and reliable service
• We work within multiple industries and they will probably be brands you know and love, if this all sounds great to you then we look forward to hearing from you.

Why should you apply?

• To join a flourishing company that will give you the opportunity to grow, develop and refine your leadership skills.
• To become a valuable leader our team, showcasing your knowledge and skill set you will contribute.
• To have an opportunity to be recognised and make a difference within a large FM company.

Start Time & End Time

Various shifts required to ensure site is covered - where appropriate 06:00 - 14:00, 14:00 - 22:00 or 10:00 - 06:00