Cleaning Shift Manager

Butlin's; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

As an Accommodation & Cleaning Shift Manager at Butlin's, you'll lead cleaning operations across the resort, ensuring high hygiene standards while enhancing guest experiences. This role involves managing a team, conducting quality checks, and adapting to varying operational needs, all while contributing to our fun and vibrant culture.

Qualifications

• Extensive operational experience managing a cleaning or soft services team.
• Ability to manage multiple priorities and quickly adapt.
• Experience leading both permanent and temporary teams.

Responsibilities

• Ensure adherence to cleaning standards and monitor NPS scores.
• Conduct quality control checks and lead feedback conversations.
• Oversee cleaning operations during shifts and manage onboarding activities.

Skills

Team Management

Operational Standards

Communication Skills

Flexibility

Problem Solving

Job description

About the Role

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venues across the resort. Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team members are in the right place at the right time to manage guest demand while maintaining high operational standards and guest experience.

Key responsibilities include leading and monitoring team members who clean entertainment venues after shows, maintaining toilet facilities across the resort, moving and resetting venue furniture, and working at heights for high-level cleaning using industrial equipment for indoor and outdoor cleaning. You will support and coach the team to deliver excellent service and drive key metrics related to our Clean and Fault Free (CAFF) standards to ensure quality.

Key Responsibilities

Ensure the delivery of cleaning standards while improving Guest and Employee NPS. Conduct quality control checks and lead feedback conversations. Manage the execution of the Right People, Right Place, Right Time (RPRPRT) strategy.

This permanent role involves 40 hours per week, across 5 days out of 7, including weekends, with early and late shifts from 6am to 5am to cover operating hours.

About You

You will oversee cleaning operations during your shift, ensuring adherence to CAFF standards. You will monitor NPS scores, take proactive steps to improve these scores, and reduce guest complaints. Responsibilities include conducting quality checks, analyzing reports, and leading feedback sessions. You will ensure your team receives necessary training and support, manage onboarding and employee lifecycle activities, and set objectives and PDPs for your team.

You will uphold brand standards, ensure health and safety compliance, and support team engagement initiatives.

Key Knowledge, Experience & Qualifications

The ideal candidate will have extensive operational experience managing a cleaning or soft services team, with the ability to handle multiple priorities and adapt quickly. High standards, attention to detail, and experience leading both permanent and temporary teams are essential. Flexibility, strong communication skills, and a proactive problem-solving attitude are required.

About Butlin's

At Butlin's, we focus on fun, excitement, and adventure! For over 80 years, we've delighted guests with family breaks and adult-only events. Our culture is highly valued, emphasizing creating smiles, teamwork, and caring for each other. Join us now for an exciting opportunity to be part of our vibrant team!