Cleaning Shift Manager

TieTalent; Bognor Regis; On-site; GBP 28,000 - 38,000; Full time

Job summary

Join a vibrant team as a Cleaning Shift Manager at a leading hospitality company in Bognor Regis! You will oversee cleaning operations, ensure high standards, and lead a dedicated team committed to guest satisfaction. This mid-senior level role requires strong leadership and communication skills, along with a focus on quality and service excellence.

Qualifications

• Expérience opérationnelle dans la gestion d'équipes de nettoyage.
• Capacité à gérer plusieurs priorités et à s'adapter rapidement.
• Connaissance des normes de nettoyage CAFF.

Responsibilities

• Surveiller et diriger les opérations de nettoyage au sein du site.
• Assurer la conformité aux normes de nettoyage CAFF.
• Réaliser des contrôles de qualité et mener des sessions de rétroaction.

Skills

Leadership

Attention to Detail

Communication

Job description

TieTalent Bognor Regis, England, United Kingdom

Cleaning Shift Manager

About The Role

The Accommodation & Cleaning Shift Manager will be responsible for the smooth delivery of the cleaning shift of our public areas and entertainment venues across the resort.

About The Role

Reporting to the Cleaning Manager, the Accommodation & Cleaning Shift Manager will ensure daily operational plans are fulfilled by overseeing tasks carried out by the team, ensuring the right team members are in the right place at the right time to meet guest demand while maintaining high standards and guest satisfaction.

This role involves leading and monitoring team members responsible for cleaning entertainment venues after shows, maintaining toilet facilities, moving and resetting venue furniture, and working at heights using industrial cleaning equipment for indoor and outdoor areas.

You will support and coach your team to deliver excellent service, focus on key metrics like the Clean and Fault Free (CAFF) standards, and ensure standards are met.

Key Responsibilities

Ensure cleaning standards are delivered and improve Guest and Employee NPS scores. Conduct quality control checks, lead feedback sessions, and manage team deployment strategies effectively.

This is a permanent role, 40 hours per week, with shifts including early mornings and late nights, from 6am to 5am, across 5 days in 7, including weekends.

About You

You will oversee cleaning operations, ensure adherence to CAFF standards, monitor NPS scores, and implement improvements. Responsibilities include conducting quality checks, analyzing reports, training staff, managing onboarding, PDPs, performance reviews, and HR processes.

You should set clear objectives, support team surveys, uphold brand standards, and ensure health and safety compliance.

Key Knowledge, Experience & Qualifications

The ideal candidate will have extensive operational experience managing cleaning or soft services teams, with the ability to handle multiple priorities and adapt quickly. High standards, attention to detail, leadership experience, and excellent communication skills are essential.

About Butlin's

At Butlin’s, we focus on fun, excitement, and adventure! With over 80 years of experience, we delight guests with a vibrant culture centered around creating memorable experiences. Join us if you want a role where you can create smiles, get involved, and care for each other.

There has never been a more exciting time to join Butlin’s!

Location: Bognor Regis, England

Languages

• English

Seniority level

• Mid-Senior level

Employment type

• Temporary

Job function

• Management and Manufacturing

Industries

• Hospitality, Leisure & Tourism