Cleaning Services Supervisor

TENON FM; Guildford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A UK Facilities Management company is seeking a Cleaning Supervisor to lead a cleaning team across designated sites. The role involves supervising cleaning operations, conducting audits, and maintaining high service standards. Ideal candidates should have experience in cleaning supervision and strong skills in relationship management and organization. Benefits include a Health Cash Plan, Employee Assistance Programme, and more.

Benefits

Health Cash Plan for self and dependents

24/7 Employee Assistance Programme

GP Anytime service

Workplace pension scheme

Rewards platform

Free mortgage advice

Responsibilities

• Support and guide cleaning teams to achieve high service standards.
• Address customer requirements and concerns.
• Conduct regular site cleaning audits.
• Assist in recruiting and training new employees.
• Provide hands-on cleaning support.
• Deliver safety and COSHH training regularly.
• Schedule and assign duties to cleaners.
• Organise rotas and submit accurate timesheets.
• Manage equipment and stock levels.
• Maintain good relationships with customer representatives.

Skills

Experience as a Cleaner or Cleaning Supervisor

Ability to build credible relationships

Proficiency in Microsoft Office

Experience with audits and ISO standards

Strong listening and motivational skills

Responsive and innovative mindset

Self-motivated with flexible working ability

Excellent organisational skills

Ability to maintain professional relationships

Tools

Microsoft Office

Job description

Overview of Role:

As a Cleaning Supervisor, you will support the Account Management team in supervising a team of cleaning staff across designated sites. Your role involves building effective relationships, ensuring productive and safe work practices, and collaborating with site teams to deliver excellent service.

Key Responsibilities & Tasks:

1. Support and guide cleaning teams to achieve high service standards.
2. Address customer requirements and concerns.
3. Conduct regular site cleaning audits.
4. Assist in recruiting and training new employees, including site familiarisation with cleaning regimes, waste procedures, and opening/lock-up protocols.
5. Provide hands-on cleaning support and respond to requests.
6. Deliver safety and COSHH training regularly and maintain accurate records.
7. Schedule and assign duties to cleaners, ensuring standards are met.
8. Organise rotas and submit accurate timesheets to the management team.
9. Manage equipment, materials, stock levels, and place orders as needed.
10. Maintain good relationships with customer representatives on site.

Key Skills:

1. Experience as a Cleaner or Cleaning Supervisor is desirable.
2. Ability to build credible relationships.
3. Proficiency in Microsoft Office.
4. Experience with audits and ISO 9001, 14001, and QHSAS 18001 standards.
5. Strong listening and motivational skills.
6. Responsive and innovative mindset.
7. Self-motivated with flexible working ability.
8. Excellent organisational skills.
9. Ability to maintain professional relationships aligning with core values.

About Us:

Tenon FM is a Facilities Management company with over 1,700 employees across the UK, serving more than 1,100 customers with a range of FM services. We value our employees and are committed to diversity and inclusion, being an equal opportunities employer and an Investors in People accredited organization.

Our Core Values:

• Accountable
• Learn & Grow
• Ethical
• Respect & Team Work

Benefits:

• Health Cash Plan for self and dependents
• 24/7 Employee Assistance Programme
• GP Anytime service
• Workplace pension scheme
• Rewards platform
• Free mortgage advice in partnership with Charles Cameron & Associates