Cleaning Services Manager - Designate - Lancashire

Haven Holidays; Lancashire; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading holiday park operator in the United Kingdom is seeking a dedicated Cleaning Services Manager to lead an energetic cleaning team. In this role, you will drive exceptional cleaning services, inspire your team to achieve goals, and ensure compliance with health and safety regulations. Ideal candidates will have proven experience in cleaning operations, strong leadership skills, and a passion for customer service. This position offers attractive salary, annual bonus opportunities, and options for on-site accommodation.

Benefits

Attractive salary plus annual bonus opportunity

On-site accommodation, subject to availability

Inclusive, supportive work environment

Comprehensive training and ongoing support

Career development opportunities

Exclusive team perks, including discounts and access to facilities

Qualifications

• Proven experience in roles such as Cleaning Manager or Housekeeping Manager.
• Strong leadership and communication skills managing large teams.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Knowledge of health and safety regulations.
• Experience in budgeting and financial management.

Responsibilities

• Lead, motivate, and support the team to deliver excellent service.
• Ensure top-tier guest satisfaction by addressing concerns and improving service.
• Monitor individual and team performance, providing regular feedback.
• Oversee team scheduling, budgets, and resources.
• Ensure all operations comply with health and safety regulations.
• Quickly resolve any operational issues.
• Support team development through ongoing training and mentoring.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational Skills

Job description

As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation, reporting directly into the leadership team and deputising in their absence. You'll inspire your team to hit their goals and keep up high standards by showing them how it's done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development.

Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities:

• Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
• Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
• Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
• Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
• Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
• Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
• Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements:

• Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
• Strong leadership and communication skills, with prior experience managing large teams.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Exceptional customer service and problem-solving abilities.
• Knowledge of health and safety regulations.
• Strong organisational and multitasking skills.
• Experience in budgeting and financial management.

Benefits:

• Attractive salary plus annual bonus opportunity.
• On-site accommodation, subject to availability and T&Cs.
• An inclusive, supportive work environment.
• Comprehensive training and ongoing support.
• Career development opportunities, including fully funded qualifications.
• Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!