Cleaning Services Manager

Haven; Berwick-upon-Tweed; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join Haven as a Cleaning Services Manager at Berwick Holiday Park, where you’ll lead a dedicated team in maintaining exceptional cleaning standards for guest accommodations. This full-time role includes overseeing team performance, ensuring compliance with safety regulations, and fostering a positive guest experience. You'll benefit from an attractive salary, bonus opportunities, and various team perks, all within a supportive work environment dedicated to inclusivity and personal development.

Benefits

Annual bonus opportunity

On-site accommodation (subject to availability)

Comprehensive training and support

Exclusive discounts on park facilities

Career development opportunities

Qualifications

• Proven experience in cleaning or facilities management.
• Strong leadership and team management skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Lead, motivate, and support the cleaning team.
• Ensure guest satisfaction and compliance with health and safety.
• Manage budgets and resources efficiently.

Skills

Leadership

Communication

Customer Service

Problem Solving

Organizational

Multitasking

Job description

Join our team at Berwick Holiday Park located on the Northumberland coast with amazing clifftop views and wild coastline.

Magdalene Fields, Berwick-upon-Tweed, Northumberland TD15 1NE GBR

Job Details

Join our team at Berwick Holiday Park located on the Northumberland coast with amazing clifftop views and wild coastline.

Magdalene Fields, Berwick-upon-Tweed, Northumberland TD15 1NE GBR

Job DetailsPosition: Cleaning Services Manager
Type: Full-Time / Permanent
Bonus: Up to 10% Annual Bonus

Join our One Great Team here at Haven as a Cleaning Services Manager, where you’ll play a key role in creating a clean, welcoming environment for our guests, making a positive impact through high standards and attention to detail. If you’re a skilled leader with a passion for hospitality, this role is the perfect opportunity for you!

As the Cleaning Services Manager, you'll be at the heart of an energetic cleaning team, leading with clear direction and plenty of motivation. You'll inspire your team to hit their goals and keep up high standards by showing them how it’s done! You'll be hands-on with performance, offering feedback to help your team grow, tackling any challenges, and supporting their development. Managing resources like budgets and tools will be key to keeping things running smoothly. You'll be the driving force behind exceptional cleaning services for our accommodations and facilities, continuously improving our operations, and solving any issues that pop up. Plus, you'll make sure everything stays safe, compliant, and on point with company policies.

Key Responsibilities
Team Leadership: Lead, motivate, and support the team to deliver excellent service and achieve targets.
Guest Experience: Ensure top-tier guest satisfaction by addressing concerns, improving service, and driving a welcoming atmosphere.
Performance Management: Monitor individual and team performance, providing regular feedback, coaching, and conducting performance reviews.
Resource Management: Oversee team scheduling, budgets, and resources to maximise efficiency and meet business needs.
Compliance and Safety: Ensure all operations comply with health and safety regulations, company policies, and standards.
Problem Solving: Quickly resolve any operational issues that arise, ensuring smooth day-to-day running.
Training and Development: Support team development through ongoing training, mentoring, and creating growth opportunities.

Requirements
- Proven experience in roles such as Cleaning Manager, Housekeeping Manager, or a similar leadership position within cleaning operations or facilities.
- Strong leadership and communication skills, with prior experience managing large teams.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Exceptional customer service and problem-solving abilities.
- Knowledge of health and safety regulations.
- Strong organisational and multitasking skills.
- Experience in budgeting and financial management.
- Flexibility to work evenings, weekends, and holidays.

What We Offer
- Attractive salary plus annual bonus opportunity.
- On-site accommodation, subject to availability and T&Cs.
- An inclusive, supportive work environment.
- Comprehensive training and ongoing support.
- Career development opportunities, including fully funded qualifications.
- Exclusive team perks, including up to 50% off on-park dining, 20% discounts on Haven Holidays and in-store purchases, free access to our facilities, savings at national brands and retailers, and so much more!

How to Apply
To apply for this role, click apply now and answer a few quick questions, which should take about 5 minutes. Once submitted, a member of our team will reach out to you. If shortlisted, our interview process may consist of two stages: an interview and a skills test.

If you require any assistance or reasonable adjustments during the application process, please contact us at: resourcingteam@bourne -leisure.co.uk

Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are ready to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be full-time, part-time or a job-share.

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Job Overview

ID:

1573624

Date Posted:

Posted 2 weeks ago

Expiration Date:

18/07/2025

Location:

Competitive

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