Cleaning Quality Assurance Manager

GEDU Global Education; Cradley Heath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading educational organization is seeking a Cleaning Quality Assurance Manager to oversee daily cleaning operations across various campuses in Cradley Heath. The role involves leading a team of cleaners, ensuring adherence to safety and quality standards, planning schedules, conducting audits, and managing stock and compliance records. Ideal candidates will have supervisory experience in cleaning services and a solid understanding of health and safety regulations. This full-time position offers an opportunity to make a significant impact in creating a welcoming environment.

Qualifications

• Proven supervisory experience in cleaning or facilities services within busy environments.
• Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
• Knowledge of cleaning methods, materials, equipment, and quality standards.

Responsibilities

• Lead and supervise Cleaners across shifts.
• Plan daily deployment and rota coverage.
• Conduct regular audits/inspections of tasks completed.
• Manage stock levels for consumables and materials.
• Maintain COSHH documentation and risk assessments.

Skills

Supervisory experience in cleaning or facilities services

Understanding of Health & Safety and COSHH

Strong communication skills

Problem-solving skills

Proficiency with MS Office

Job description

Cleaning Quality Assurance Manager – GEDU Global Education

The Cleaning Supervisor is responsible for leading daily cleaning operations across GBS campuses to ensure safe, hygienic, and welcoming environments for students, staff, and visitors. The role combines hands‑on duties with operational leadership, driving quality standards, statutory compliance, sustainability goals, and excellent service delivery. The postholder acts as the first point of escalation for cleaning‑related issues, coordinates response to incidents, and ensures planned and periodic tasks are completed to great quality.

Responsibilities

• Lead, motivate, mentor and supervise Cleaners across shifts, ensuring adherence to schedule, standards, and procedures.
• Plan daily deployment and rota coverage, ensuring adequate staffing, and coordinate agency or contractors when required.
• Take part in cleaning services for classrooms, offices, libraries, washrooms, receptions, circulation areas, and external areas.
• Ensure completion of routine, periodic, and deep‑clean schedules (e.g. floors, carpets, washroom descaling, kitchens, windows, high‑level dusting) to agreed specifications.
• Uphold colour‑coding systems, infection‑prevention protocols, and quality assurance processes aligned with industry best practice.
• Conduct regular audits/inspections of tasks completed; record findings, rectify defects promptly, and follow through on corrective actions.
• Monitor and operate relevant systems (e.g. Timetabler, Jira), responding within agreed SLAs.
• Manage stock levels for consumables and materials; ensure timely ordering, secure storage, cost and usage control.
• Complete monthly stock‑takes; maintain accurate stock control records and support internal audit requirements.
• Ensure safe use, maintenance, and availability of cleaning equipment and machinery; coordinate servicing, repairs, and training.
• Complete and record checks on cleaning machinery and equipment for health & safety; elevate defects to Facilities Manager for repair and remove unsafe items from service.
• Maintain COSHH documentation, risk assessments, method statements, and safe systems of work for all tasks and chemicals.
• Empty and disinfect waste bins and receptacles; ensure safe segregation and disposal of rubbish in line with environmental legislation and GBs procedures.
• Support waste management and recycling programmes, ensuring correct segregation, presentation, and traceability (confidential waste, WEEE, toner, general/recycling).
• Collect data and prepare KPI reports (audit scores, SLA compliance, attendance, consumables usage, complaints) for the Facilities Manager.
• Maintain a training matrix for Cleaners, schedule refreshers and keep accurate records of all training completed; contribute to training plans, toolbox talks, inductions, and ongoing coaching for the team; promote continuous improvement.

Qualifications and Experience

• Proven supervisory experience in cleaning or facilities services within busy environments.
• Demonstrable understanding of Health & Safety, COSHH, manual handling, and risk assessment.
• Knowledge of cleaning methods, materials, equipment, and quality standards; ability to set and check standards.
• Strong communication, organisation, and problem‑solving skills; able to prioritise and adapt to changing needs.
• Experience in planning rotas, allocating work, conducting audits, and maintaining compliance records.
• Proficiency with e‑mail, MS Office, and basic IT systems.
• Practical knowledge of professional cleaning chemicals and aids across different surfaces and finishes.
• Flexible, proactive, “can‑do” approach; able to work under own initiative while meeting service standards.

Employment Details

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Quality Assurance

Industry: Education