Cleaning Operations Manager

Dazzle London; London; On-site; GBP 32,000 - 35,000; Full time

Job summary

Join a multi-award-winning commercial cleaning firm as an Operations Manager in London. This role offers the chance to manage mobile teams, develop training materials, and ensure service level agreements are met. Ideal candidates will have a strong background in cleaning management, excellent organizational skills, and a keen attention to detail. With a focus on sustainability and employee care, this established company provides a supportive environment for career growth. If you're ready to make an impact in a dynamic setting, this opportunity is perfect for you.

Benefits

Competitive salary

Career progression opportunities

Supportive work environment

Employee care initiatives

Qualifications

• 3+ years of cleaning management experience required.
• Strong IT skills with proficiency in Microsoft Office.

Responsibilities

• Manage one-off jobs and variable schedules for mobile teams.
• Produce daily schedules and assist with quotations for services.

Skills

Excellent telephone manner

IT literacy (MAC and PC)

Microsoft Office knowledge

Cleaning management experience

Presentation skills

Planning and organization

Numeracy and literacy

Interpersonal skills

Attention to detail

Strong work ethic

Spanish / Portuguese language skills

Tools

Microsoft Office

Job description

Operations Manager

Our client

Is a Multi-award-winning commercial cleaning & facilities management company, with an expert focus on high-end commercial clients, from luxury retail to education, corporate offices, and even royalty. Having started as a family business over 20 years ago, it now employs over 1,400 people and has over 600 sites across the UK, from Scotland to Southampton. Our reputation is based on a strong emphasis on sustainability, fair pay (Real Living Wage), care for its people, and innovation.

THE POSITION

A demanding office-based, operational management role for someone with patience, energy, and stamina. The role requires a disciplined individual able to manage time and teams of people effectively. There is also an opportunity to grow within the business, for ambitious candidates wanting career progression.

Purpose:

1. Manage the company’s one-off jobs and variable schedules
2. Manage the company’s Mobile Teams
3. Support the Operations Department and Operations Director

Key Responsibilities:

1. Planning and Dispatch
   1. Producing daily schedules for operatives
   2. Assist with creation of quotations for services
   3. Develop/deliver training materials for mobile teams
   4. Managing and dispatching works to ensure SLA is achieved
   5. Manage and plan the daily/weekly schedule of mobile teams
   6. Manage the company’s store room – equipment and supplies
   7. Manage a team of around 15 mobile team operatives
   8. Reporting to the Service Support Manager
   9. Liaising with customers, supervisors, and the client directly
   10. Ensuring all scheduling work is correctly entered onto the system, operational workforce is best utilized and SLA's are achieved
2. Team Management
   1. Production and Management of the Planning and Helpdesk rostering, working alongside the Helpdesk Assistant
   2. Training new members of the Helpdesk Team in the use of key business systems as required
3. Office
   1. Greet visitors to the building – receive and manage deliveries
   2. Manage utility room – run washing machine & dryer daily
   3. Manage store room – restrict access and always keep tidy
   4. Prepare site folders and paperwork for new contracts
4. Clients
   1. Respond to all e-mails and calls from clients
   2. Provide client support as directed by operational directors
   3. Attend site visits as required
   4. Assist with site audits when required
5. Area Supervisors
   1. Meet weekly to process paperwork – for billing and payroll
   2. Carry out weekly checks on company vehicles (including Area Operations Managers)
6. Reports
   1. Liaise daily with operational directors
   2. Attend management meetings as required

The Person – our minimum skill requirements:

1. Excellent telephone manner
2. IT literate (MAC and PC) – good knowledge of Microsoft Office, Internet Explorer
3. Previous cleaning management experience required (3+ years)
4. Excellent presentation skills
5. Competent levels of planning and organization
6. Numeracy and literacy to a good level
7. Ability to work to deadlines and prioritize
8. Good interpersonal skills
9. High levels of attention to detail
10. A strong work ethic
11. Spanish / Portuguese language skills an advantage

A fantastic salary with great company perks.

£32k - £35k depending on experience