Cleaning Operations Manager

ISS Facility Services; City of Westminster; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading facility management company is seeking a motivated Cleaning Operations Manager to oversee high-quality Healthcare Cleaning Services in Croydon. The ideal candidate will lead a team, manage resources, and ensure compliance with health and safety regulations. Experience in healthcare cleaning management and excellent communication skills are essential. This permanent role offers an opportunity to make a difference in the healthcare sector.

Qualifications

• Proven experience in leading teams independently.
• Strong client liaison skills in the healthcare sector.
• Basic understanding of NHS and patient care.
• Excellent communication skills with senior management.
• Strong organizational and project management skills.

Responsibilities

• Plan and manage healthcare cleaning services.
• Lead and motivate the cleaning service team.
• Drive a culture of customer service excellence.
• Manage resources to meet financial targets.
• Oversee recruitment and training of staff.
• Monitor and report on service quality and performance.

Skills

Team leadership

Client liaison and negotiation skills

Organizational skills

Problem-solving abilities

Report writing

Job description

Overview

ISSCleaning Operations Manager. Contract: Healthcare. Location: Croydon Hospital, CR7 7YE. Hours of work: 37.5. Contract Type: Permanent. We are seeking a motivated Cleaning Operations Manager to lead and oversee the delivery of high-quality Healthcare Cleaning Services. This role is pivotal in ensuring that services are delivered to the highest standards while aligned with financial, operational, and regulatory requirements.

Responsibilities

• Plan, manage, and develop healthcare cleaning services to meet operational, financial, and performance targets.
• Lead and motivate the cleaning service team, ensuring staff are well-supported, trained, and engaged.
• Drive a culture of customer service excellence, ensuring expectations and contractual obligations are achieved or exceeded.
• Establish and maintain strong working relationships with clients, stakeholders, and the wider Trust.
• Manage resources effectively to balance service demand with financial targets.
• Oversee recruitment, induction, and training of staff, ensuring compliance with company policies and safe working practices.
• Compile budgets, forecasts, and business cases in line with company policy.
• Monitor and report on service quality, activity levels, and performance metrics.
• Ensure compliance with health and safety requirements, including the correct use of equipment and PPE.
• Provide clear direction, guidance, and leadership to all team members.
• Experience in Healthcare Cleaning Management.
• Full driving licence held for at least 2 years.

Qualifications

• Proven experience in leading teams and working independently on own initiative.
• Strong client liaison and negotiation skills, preferably within the healthcare sector.
• Basic understanding of the NHS and patient care requirements.
• Excellent written and verbal communication skills, with the ability to influence at senior management level.
• Strong organisational and project management skills, with the ability to meet deadlines.
• Effective problem-solving abilities with a proactive approach.
• Competence in report writing and financial planning.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We understand every aspect of the user experience by working with customers day by day. Through a unique combination of intelligent solutions, high standards and people who care, ISS helps customers achieve their purpose, whether it's hospitals healing patients, businesses creating the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way and takes its corporate responsibility seriously. Our passion is people. We offer a challenging and exciting career in an organisation with people at its heart. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or educational background. We are a Disability Confident Committed (Level 2) employer, supporting inclusive hiring practices in line with the UK government's Disability Confident scheme. If you have any further queries regarding this role, please contact the Resourcing Team. ISS is proud to be a diverse and inclusive employer, and our commitment to inclusion makes ISS a more creative, productive and happy place to work.