Cleaning Contract Manager

Compass Group PLC; City of Westminster; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading facilities management company is seeking an experienced Cleaning Contract Manager to oversee cleaning operations in London. This key leadership role requires ensuring high-quality service delivery while managing budgets and team performance. Ideal candidates should have a background in contract management, strong operational skills, and knowledge of health and safety regulations.

Qualifications

• Strong operational and people management skills.
• Experience in contract or facilities management.
• Knowledge of Health & Safety legislation.
• Excellent people management and leadership skills.

Responsibilities

• Ensure high-quality cleaning services are delivered.
• Implement Compass policies and health & safety regulations.
• Lead and manage the cleaning team effectively.
• Oversee the cleaning budget and resources.

Skills

Operational management

People management

Health & Safety knowledge

Communication skills

Budget management

IT proficiency

Job description

Overview

Compass Group has an exciting opportunity for an experienced Cleaning Contract Manager to lead the cleaning operations at a site in London. This is a key leadership role where you'll be responsible for delivering high standards of cleanliness and service in line with client expectations and Compass Group procedures.

Responsibilities

• Ensure high-quality cleaning services are delivered in accordance with the client's service level agreement and company standards
• Implement and uphold Compass policies, procedures, and health & safety regulations (including COSHH)
• Lead, motivate and manage the cleaning team effectively
• Oversee the cleaning labour, equipment, and resources budget
• Manage third-party suppliers and contractors as required
• Maintain appropriate stock levels of consumables and cleaning supplies
• Handle customer feedback, including complaints and compliments, professionally and promptly
• Monitor and meet key performance indicators (KPIs)
• Keep the team informed and compliant with any updates to company processes and procedures

Qualifications

• The ideal candidate will have strong operational and people management skills, as well as the ability to maintain high standards in a busy, customer-focused environment.
• Previous experience in a similar contract or facilities management role
• Strong knowledge of Health & Safety legislation, including COSHH
• Excellent people management and leadership skills
• Strong communication skills, both written and verbal
• Good numerical skills and budget management experience
• Proficient with IT systems and digital reporting tools