Cleaning & Catering Manager

ISS Facilities Services; Derby; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading workplace management company is seeking a dedicated Patient Services Manager in Derby to oversee cleaning and catering services at the NHS Royal Derby Hospital. The role requires strong leadership, excellent communication skills, and a commitment to high standards of service. Ideal candidates will have a degree in Hospitality or Business, relevant managerial experience, and a focus on operational excellence.

Qualifications

• Experience in a multi-site managerial role, ideally within healthcare cleaning/catering services.
• Proven leadership of diverse teams, including management-level staff.
• Strong knowledge of National Cleaning Standards and healthcare service delivery.

Responsibilities

• Supervise and support a multi-disciplinary team to deliver high-quality services.
• Lead and manage day-to-day operations across Cleaning, Catering and associated services.
• Monitor and maintain service performance, identifying areas for improvement.

Skills

Leadership

Communication

Budget management

Interpersonal skills

Education

HND/Degree in Hospitality or Business

Level 3 Food Hygiene

Job description

Patient Services Manager

Location: Derby, DE22 3NE

Hours of work: 37.5

Contract Type: Permanent

We are looking for a dedicated and experienced Cleaning & Catering Manager to lead and develop all services within your remit, ensuring seamless and consistent delivery across Patient Services.

Based at the NHS Royal Derby Hospital, this is a pivotal role focused on upholding the highest standards in service delivery while aligning with the needs of both the client and the end users, patients, staff, and visitors.

Job Description

You will be responsible for ensuring operational excellence, maintaining compliance, and delivering a consistently high-quality patient experience.

This role requires a strong leader who can engage with stakeholders at all levels, inspire their teams, and ensure the service is responsive, compassionate, and efficient.

Key Responsibilities

Supervise and support a multi-disciplinary team to deliver high-quality services
Lead and manage day-to-day operations across Cleaning, Catering and associated services
Monitor and maintain service performance, identifying areas for improvement
Support continuous change and service development to meet evolving stakeholder needs
Provide clear direction and guidance to team leaders and frontline staff
Maintain financial accountability and support budgetary controls
Understand and respond to the key challenges and opportunities within the contract

Professional and Personal Competencies/Qualifications

HND/Degree in Hospitality, Business or related field preferred; Level 3 Food Hygiene required within 3 months
Experience in a multi-site managerial role, ideally within healthcare cleaning/catering services
Proven leadership of diverse teams, including management-level staff
Strong knowledge of National Cleaning Standards and healthcare service delivery
Excellent communication, presentation, and interpersonal skills across all levels
Confident in budget management, performance monitoring, and data interpretation
Ability to stay calm under pressure, respond creatively to challenges, and work both independently and collaboratively

UK The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]