Cleaning Attendant- Westfield, White City, London

TOCA Social; London; On-site; GBP 40,000 - 60,000; Part time

Job summary

TOCA Social is launching a unique dining and entertainment venue in London and is seeking Stewards to create memorable experiences for guests. This role offers flexible hours and the chance to be part of a dynamic team, with opportunities for training and career progression.

Benefits

Complimentary TOCA games

Huge discounts on F&B

Free meal whilst on shift

Teammate Assistance Programme

Great progression opportunities

Qualifications

• At least 1 year of experience in housekeeping or similar.
• Punctual and reliable with a great attitude.
• Quick learner in a fast-paced environment.

Responsibilities

• Maintain cleanliness and upkeep of guest areas.
• Support operational logistics and organization.
• Ensure compliance with health and safety procedures.

Skills

Reliability

Attention to detail

Teamwork

Customer service

Job description

TOCA Social is the world's first dining and entertainment experience with a football twist, and it’s set to change the game! Our first venue opened in 2021 in The O2, London, and our second in Birmingham in 2024. We are also set to open in Westfield London, Dallas, and Mexico in 2025!

At TOCA Social, Everybody Plays! Football knowledge is not required, so if you thrive in an energetic and fun environment, you’ll quickly fall in love with our concept!

Benefits:

• £12.21 per hour plus service charge!
• Complimentary TOCA games!
• Huge discounts on our F&B
• Free meal whilst on shift
• Local retail & hospitality discounts!
• Teammate Assistance Programme with access to free counselling sessions
• Great progression opportunities as we expand!

You must be available to attend an interview between 6th May and 13th May and training between 6th June and 20th June.

Job Highlights:

Location: TOCA Social, Westfield White City, London, W12 7GF

Reports to: Hospitality Manager

Hours Required: Part Time and Full Time roles available. Candidates must be flexible to work evenings and weekends.

The dynamic role of a Steward means no two days are the same at TOCA Social! You are responsible for bringing together multiple elements of our guests' journey to deliver memorable experiences! We’re passionate about training and developing all our teammates to support their career progression and help them become legends, so you may receive training within other departments to support the venue as needed!

Role Scope & Responsibilities:

• Maintaining the cleanliness and upkeep of all guest and teammate areas while supporting seamless operations and experiences for all
• Receiving deliveries and working alongside logistics teams to keep delivery areas and heart of house spaces organized
• Ensuring all spaces available to guests and teammates look their best at all times, including (but not limited to) clearing, sweeping, mopping, vacuuming, dusting, and sanitizing
• Being present on the venue floor during peak times to support venue operations by tidying, organizing, and providing general cleaning
• Being hands-on and spotting when support is needed, taking the initiative to provide this to enhance guests' experience and support teammates
• Providing deep cleaning of spaces and upkeep of our football boxes
• Providing additional support across the venue when required
• Adhering to all compliance and Health & Safety processes/procedures at all times, e.g., when working with chemicals, using safety signs such as wet floor signs when mopping, etc.
• Greeting & supporting guests through their journey to provide a best-in-class experience
• Having an eye for opportunities to exceed expectations in a positive, surprising, and delightful manner
• Providing clear and concise communication to teammates to minimize disruption to guests

Qualifications & Experience:

• At least 1 year of experience in housekeeping or similar
• A punctual and reliable individual with a great attitude and work ethic!
• A quick learner with the ability to work under pressure in a fast-paced environment
• Passionate about delivering top-quality experiences
• A willingness and desire to make people happy and deliver genuine and memorable experiences
• Someone who is ready to roll up their sleeves and get stuck in (and help out other departments and teammates!)