Cleaning Area Manager

TENON FM; Birmingham; On-site; GBP 35,000; Full time

Job summary

A leading Facilities Management firm is seeking a motivated Cleaning Area Manager to enhance customer relationships and guide the team towards service excellence. This full-time position requires proven experience in facilities management and strong communication skills. The ideal candidate will lead teams, manage costs, and support service delivery across Birmingham and surrounding regions.

Benefits

Health Cash plan for employees and dependents

24/7 Employee Assistance Program

Discounted shopping card

Qualifications

• Proven experience in cleaning or facilities management.
• Knowledge of contracting legislation including TUPE.
• Strong IT skills and familiarity with ISO standards.

Responsibilities

• Develop and maintain customer relationships.
• Support coordinators in quarterly service reviews.
• Monitor costs to ensure profitability.

Skills

Team leadership

Business development

Excellent communication

Finance management

ISO standards familiarity

Innovative thinking

Tools

MS Office

Job description

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Vacancy Description

ABOUT THE ROLE:

We are currently recruiting a motivated, reliable, and customer-focused Cleaning Area Manager to join our team, covering regions including the South West, Bristol, and Birmingham.

Job Type: Permanent - Full Time.

Pay Rate: £35k + Company vehicle + fuel card or car allowance.

Working Hours: 40 hours per week, Monday to Friday, 09:00 to 17:30.

Start Date: Immediately.

Role Summary:

Engage with customers to understand their needs and deliver exceptional service, ensuring clients have a better day, every day. Lead and motivate team members, ensuring they understand contract requirements and deliver service standards aligned with SLAs and budgets.

Key Responsibilities and Tasks:

- Develop and maintain excellent customer relationships to ensure service excellence.
- Support mobile coordinators in quarterly meetings across sites to review services and identify new opportunities.
- Provide structured feedback to management.
- Manage site costings, ensuring they are updated and aligned with budgets and revisions.
- Monitor costs to ensure profitability.
- Support service delivery, focusing on innovation and continuous improvement.
- Communicate new procedures to staff.
- Ensure timely production of reports, audits, and documentation.
- Enhance customer perception through effective communication of legislation and changes.
- Maintain site information according to company procedures.
- Assist with quotations for new services and sites.
- Oversee team attendance, resolve gaps, and manage payroll processing.
- Lead, manage, and develop your team to ensure high performance and responsiveness to client needs.

Key Skills:

- Proven experience as an Account Manager in cleaning or facilities management, with team leadership and business development skills.
- Knowledge of contracting legislation, including TUPE.
- Excellent communication and influencing skills.
- Experience with finance, budgeting, and P&L management.
- Strong IT skills, including MS Office.
- Familiarity with ISO standards (9001, 14001, 45001).
- Leadership and motivational skills.
- Relationship-building capabilities.
- Responsive, innovative, and self-motivated.
- Professional demeanor aligned with company policies.

About You:

Previous experience is desirable; full training will be provided. Present yourself professionally and in line with company values.

Our core values are:
Accountable, Learn & Grow, Ethical, Respect & Team Work.

About Us:

Tenon FM is a Facilities Management company with over 1,700 employees in the UK, serving over 1,100 customers with a range of FM services.

Our employees are vital to our success, and we value contributions from all team members.

We are an equal opportunities employer and Investors in People accredited.

Our Benefits include:
- Health Cash plan for employees and dependents
- 24/7 Employee Assistance Program
- GP Anytime service
- Workplace pension scheme
- Rewards platform
- On-site and discounted parking
- Free mortgage advice
- Discounted shopping card.