Cleaning Account Manager

AGS Support Services Limited; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading provider of outsourced services is seeking a Contracts Cleaning Account Manager to oversee cleaning operations across prestigious sites in Central London. The ideal candidate will demonstrate strong leadership, operational management experience, and possess excellent communication skills, with a commitment to client satisfaction and team improvement. Opportunities for professional development within a supportive environment are offered.

Benefits

Opportunities for professional growth

Supportive work environment

Qualifications

• 3+ years managing large contracts, ideally in cleaning or security.
• Strong advanced skills in Microsoft Office, especially PowerPoint and Excel.
• Willingness to obtain IOSH Managing Safety certificate.

Responsibilities

• Oversee team operations, ensuring KPIs and client satisfaction.
• Build relationships with clients and stakeholders.
• Conduct site visits and audits to ensure service quality.

Skills

Leadership

Communication

Influencing

Operational Management

Education

IOSH Managing Safety certificate

Tools

Microsoft Office

Job description

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Overview
Our client is a leading provider of Strategically Outsourced Services, operating across the UK and Ireland. They are recognised experts in first-generation outsourcing and delivering services to quality-critical environments and sectors, including Corporate Offices, Iconic Buildings, Life Sciences, Retail, Healthcare, and Education.

We are seeking a dynamic Contracts Cleaning Account Manager to oversee the operational cleaning delivery at our prestigious sites in Feltham, Sittingbourne, and Scalpel in Central London.

You will be an organised, energetic leader with strong communication skills, a passion for team development, and a commitment to client satisfaction and operational excellence.

KEY RESPONSIBILITIES

• Oversee team operations and ensure delivery of KPIs, safety standards, and client satisfaction.
• Build strong relationships with clients and stakeholders, ensuring alignment with contractual agreements.
• Lead communication, training, and performance reviews to engage and motivate staff.
• Support and guide teams in delivering exceptional service levels and continuous improvement.
• Collaborate with the team to develop and implement best practices and innovative solutions.
• Conduct regular site visits, audits, and inspections to ensure service quality and compliance.
• Maintain compliance with health and safety regulations and contractual obligations.
• Engage with ‘out of hours’ colleagues through ad-hoc site visits.
• Manage budgets and resources effectively to ensure operational efficiency.
• Handle client escalations and ensure timely resolution of issues.

EXPERIENCE & SKILLS REQUIRED

• Proven experience in managing large contracts, with at least 3 years in a similar role (preferably in security or cleaning sectors).
• Strong leadership, communication, and influencing skills.
• Holds a valid IOSH Managing Safety certificate or willingness to attain one.
• Advanced Microsoft Office skills, including PowerPoint, Excel, Outlook, and Word.
• Demonstrable knowledge of operational management and KPI delivery.
• Availability to work on client premises 5 days per week and flexibility for site visits across multiple locations.

WHAT WE OFFER

• Opportunities for professional growth and development.
• Supportive and collaborative work environment.

ABOUT US

AGS Recruitment is a specialist agency that provides temporary labour, fixed-term contracts, and permanent placements through our 360 Careers Division. We provide our candidates and clients access to fully certified industry training through our bespoke training providers.

Our wide range of recruitment services is offered to clients in many sectors including Transport, Rail, FM, Local Authorities, Security, and many more.

We also recognise the importance of Equality, Diversity, and Inclusion (EDI) as part of our recruitment strategy. We work closely with our clients to promote both the social and business benefits of EDI, which offers significant advantages to our clients, candidates, and recruiters alike.