Cleaner - Birmingham

GBS; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave, plus 8 public/bh

1 day extra leave per year of service

Workplace pension scheme

Tuition reimbursement for career dev

Flexible Benefits: Cycle to Work, Tech

Perks@Work discounts platform, well­-b

Reward and recognition programme

£500 referral scheme

Discretionary annual performance bonus

Job summary

GBS on-site in Birmingham is seeking a Security Officer to serve as the face of safety on campus, delivering outstanding customer service to staff, students, and visitors.

You will monitor campus activity, manage access, and respond to incidents across multiple locations, while maintaining a welcoming and secure environment during campus opening hours. A DBS is required and a valid SIA licence is essential.

Qualifications

• Hold a valid SIA Door Supervisor licence.
• Ability to interact effectively and professionally with employees, contractors, visitors, and management.
• Excellent communication skills.
• Skilled in performing building security checks and lock procedures.
• Excellent awareness and surveillance skills.
• Ability to understand and follow specific instructions and procedures.
• Experience in working in a similar role.
• Flexibility to work at any time of the campus operation hours.

Responsibilities

• Campus Security and Surveillance
• Visitor and Delivery Management
• Security Checks and Access Control
• Incident Management and Reporting
• Customer Service and Assistance
• Compliance and Ad-hoc Tasks

Skills

Excellent communication

Customer service

Flexibility

Education

SIA Door Supervisor licence

Valid SIA CCTV licence

Job description

Department:

Facilities

Location:

Birmingham (On-Site)

Type of Contract:

Full Time / Permanent

Salary:

£27,500

Our Vision:

Changing lives through education

What We Do:

Developing and writing quality reports both internally for GBS and for GBS partner organisations and other external agencies. To contribute to preparations for degree awarding powers.

About the Role:

Be the Face of Safety on Campus. We’re looking for a proactive and approachable Security Officer to help create a safe, secure, and welcoming environment for our staff, students, and visitors. This is more than a security role, it’s about being a visible, trusted presence on campus and delivering outstanding customer service every day.

As a Security Officer, you’ll play a key role in maintaining campus safety, monitoring activity across our college premises, and supporting a positive experience for everyone on site and within the surrounding community. You’ll be confident engaging with a diverse range of people, handling situations calmly, and upholding high standards of professionalism at all times. You’ll work across multiple college locations, helping to protect our spaces while ensuring they remain friendly, inclusive, and well-managed environments.

The role requires flexibility to work at any time during campus opening hours, which are from 7:00 am to 9:30 pm Monday to Friday and from 7:00 am to 7:00 pm on Saturdays and Sundays, unless otherwise specified.

Please note: This role is not eligible for sponsorship and will require a DBS!

What The Role Involves

• Campus Security and Surveillance
• Visitor and Delivery Management
• Security Checks and Access Control
• Incident Management and Reporting
• Customer Service and Assistance
• Compliance and Ad-hoc Tasks

About You

• Hold a valid SIA Door Supervisor licence.
• Ability to interact effectively and professionally with employees, contractors, consultants, visitors, and management, as well as local police and fire authorities.
• Excellent communication skills.
• Skilled in performing building security checks and lock procedures.
• Excellent awareness and surveillance skills.
• Ability to understand and follow specific instructions and procedures.
• Experience in working in a similar role.
• Flexibility to work at any time of the campus operation hours (unless specified otherwise).

Desirable Skills And Experience

• Valid SIA CCTV license.
• Knowledge of security and safety systems.
• Knowledge of emergency and evacuation procedures.

What We Offer

• 25 days annual leave, plus 8 public holidays
• 1 day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

Employee Testimonial

"What really stands out to me about GBS is its consistent focus on creating positive outcomes for students. Every team, even those without direct student contact, is deeply committed to this mission. Everyone understands that what they do plays a role in helping students succeed. It’s such a collaborative and inspiring place to work — it’s clear everyone genuinely cares about making a difference." (Steffi Korsah - Non-Academic Staff)

GBS is committed to equality, diversity, and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.