Claims Underwriter

Hiscox; London; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An established industry player seeks a dynamic individual to join their London Market Claims team. This role focuses on managing a portfolio of Casualty claims, ensuring efficient resolution while collaborating closely with underwriters and stakeholders. The ideal candidate will possess strong communication skills and a solid background in claims handling, preferably within the London Market. Join a forward-thinking company that values creativity and inclusivity, offering a unique culture where your contributions can make a significant impact. If you thrive in a diverse environment and are eager to challenge the status quo, this is the perfect opportunity for you.

Benefits

Flexible working hours

Employee benefits for mental and physical wellbeing

Diversity and inclusion initiatives

Qualifications

• 2-3 years of experience in handling Casualty claims, ideally in the London Market.
• Educated to graduate level or equivalent, ACII qualified or working towards it.

Responsibilities

• Proactively handle a portfolio of Casualty claims from first advice to settlement.
• Interact with internal and external stakeholders on claims matters.
• Assist in monitoring key risk claims and trends by collating data.

Skills

Casualty claims handling

Communication skills

Analytical skills

Decision making

Relationship management

Mathematical skills

Education

Graduate level education

ACII qualification or equivalent

Job description

The London Market Claims team are driven, diverse and ready for anything. We work closely with our underwriters to ensure that there is a clear, open and transparent relationship with our customers and brokers from the very beginning.

We are looking for someone who can be a part of a strong team, maintaining your own portfolio of claims within a financial authority and also working on more complex files.

The Role

This role will predominantly handle claims generated from the Casualty account, with a focus on General Liability claims. Experience in D&O would be beneficial.

We seek a candidate who can work with our underwriters and the rest of the claims team to define our claims service proposition.

Key Responsibilities

1. To proactively handle a portfolio of Casualty claims from first advice to settlement across both Open Market and Binding Authority placements.
2. Interact with key internal and external stakeholders on claims related matters.
3. Service brokers and clients, providing prompt and efficient claim resolution, within clearly defined authority limits.
4. As appropriate, appoint and manage experts to assist in claim investigation and resolution.
5. Assist in the monitoring of key risk claims and trends by collating data and reports.
6. Provide regular feedback to senior management and underwriters.
7. Contribute to the strategy for the London Markets Claims Team and ensure its successful delivery.
8. Help maintain strong relationships with the London Market Underwriters.
9. Work under the direction and supervision of the Casualty Claims Manager and assist as required in all aspects of Casualty claims adjustment and associated administration reporting.

The ideal Candidate

1. Educated to graduate level or equivalent.
2. ACII qualified or equivalent, or working towards this.
3. A significant level of experience handling Casualty claims, ideally 2-3 years or more and within the London Market.
4. A confident communicator with demonstrable communication skills both oral and written.
5. A willingness to travel.
6. Someone who can analyse complex issues but is also pragmatic, commercial and solution oriented.
7. An ability to use own initiative and confidence in making decisions.
8. Ability to question the norm and seek ‘a better way’.
9. Good mathematical skills and report writing capability.

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Working Patterns

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We have also learned that working life doesn’t always have to be in the office. We anticipate the successful candidate for this role will be in the office up to 3 days a week. We see it as the best of both worlds: structure and sociability on one hand, and independence and flexibility on the other.

If you want to help build a brilliant future; work with amazing people; be part of a unique company culture; and, of course, enjoy great employee benefits that take care of your mental and physical wellbeing, come and join us.

Get in touch

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About us

We’re a global, specialist insurer headquartered in Bermuda and listed on the London Stock Exchange. With 3,000 employees and 32 offices in 12 countries we’re a business with lots of opportunity for people with talent, spark and lots of ambition. If you want to build a great career with a company that prioritises strong values – such as integrity and courage – where our people always pull together to do the right thing for each other and our customers, then we’d love to hear from you.