Claims Technician - Domestic Major Loss - North England

Hispanic Alliance for Career Enhancement; Leeds; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance services company is seeking a Claims Technician to support Loss Adjusters with property claims. The role requires excellent communication skills to guide customers and negotiate settlements. This permanent position offers comprehensive training, competitive remuneration, and flexible working options.

Benefits

Competitive salary

25 days holiday plus bank holidays

Private healthcare plan

Flexible working from office or home

Qualifications

• Previous experience in a claims environment is essential.
• You will explain complex details clearly and negotiate fair settlements.
• Flexible and adaptable during times of high volumes.

Responsibilities

• Support the Loss Adjuster throughout the handling of property claims.
• Be the first point of contact, guiding customers through the claims process.
• Collaborate with internal teams and contractors to deliver effective settlements.

Skills

Experience in managing property claims

Excellent communication skills

Conscientious and hardworking

Job description

Overview

Be the calm voice claimants rely on to get their lives back on track. This is a permanent role based in North England for a Claims Technician (internally known as Adjusting Executive) with Sedgwick.

Responsibilities

• Support the Loss Adjuster throughout the handling of property claims.
• Be the first point of contact, guiding customers through the claims process.
• Explain complex details to claimants and coordinate with contractors to move claims forward.
• Demonstrate empathy, clear communication, and initiative to ensure timely resolutions.
• Collaborate with internal teams and contractors to deliver effective settlements and repairs.

Qualifications

• Experience in managing property claims: Previous experience in a claims environment is essential.
• Excellent communication skills: You will speak with and write to policyholders, insurers, contractors, and more; you will explain complex details clearly and negotiate fair settlements.
• Conscientious and hardworking, flexible and adaptable during times of high volumes.

Development & Training

• Comprehensive Sedgwick-specific training to excel in your role.
• Opportunity to work toward the Chartered Institute of Loss Adjusters' Cert CILA qualification.

What we’ll give you

• Remuneration: Competitive salary dependent on skills, experience and qualifications.
• Self Invested Personal Pension Scheme (SIPP).
• Holiday allowance of 25 days plus bank holidays.
• Flexible working from office or home.

Health & Support

• Private healthcare plan (including pre-existing conditions).
• Life assurance.
• Employee assistance programme for wellbeing.
• Group Income Protection.

Other Benefits

• Voluntary flexible benefits: green car scheme, travel insurance, dental cover, cycle to work, season ticket loan, wellbeing and digital GP applications.
• Discounts on various products and services.

Additional Information

This isn’t just a position; it’s a pivotal role in shaping our industry. Sedgwick offers Sedgwick University with a comprehensive training and development program, including more than 15,000 on-demand courses, role-specific training, and opportunities for formal education from day one. You’ll join a community focused on protecting people and businesses and shaping the future of insurance.

Next Steps

Think we’d be a great match? Apply now—we want to hear from you. We welcome applicants from all backgrounds, including those returning to the workforce. We have a zero-tolerance policy towards discrimination of any kind. Applications may be reviewed after the closing date, and interviews may be virtual or in-person. Sedgwick is an Equal Opportunity Employer.

Job Details

• Job Location: North England
• Job Type: Permanent
• Remuneration: Competitive salary taking into account skills, experience and qualifications