Claims Technician - Domestic Major Loss - North England

Sedgwick; Leeds; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Claims Technician to join their team in North England. This role is pivotal in supporting claimants during challenging times, providing guidance and clarity throughout the claims process. You will be the first point of contact, using your excellent communication skills to explain complex details and negotiate settlements. With comprehensive training and a commitment to professional development, this is an exciting opportunity for those looking to make a meaningful impact in the insurance industry. Join a collaborative environment that values diversity and supports your growth.

Benefits

Self Invested Personal Pension Scheme (SIPP)

25 days holiday plus bank holidays

Flexible working from home or office

Private healthcare plan

Life assurance

Employee assistance programme

Group Income Protection

Voluntary flexible benefits

Discounts on various products

Qualifications

• Experience in a claims environment is essential.
• Ability to negotiate fair settlements for all.

Responsibilities

• Support the Loss Adjuster throughout the claims process.
• Guide customers through the claims process.

Skills

Experience in managing property claims

Excellent communication skills

Conscientious and hard working

Flexible and adaptable

Education

Chartered Institute of Loss Adjusters' Cert CILA

Job description

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Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work

Top 100 Most Loved Workplace

Forbes Best-in-State Employer

Claims Technician - Domestic Major Loss - North England

Be the calm voice claimants rely on to get their lives back on track.

Job Location: North England

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

We have a fantastic opportunity for Adjusting Executives in the North of England

The Claims Technician (known internally as Adjusting Executive) is a technical assistant role, designed to support the Loss Adjuster throughout the handling of the claims. You'll be the first point of contact, guiding customers through the claims process. Each day brings a new puzzle: deciphering details, recommending settlements, and collaborating with contractors to get things fixed. The role requires both empathy and initiative – clear communication helps customer’s feel supported, while independent thinking keeps claims moving forward.

Imagine being the calming voice after a homeowner discovers water flowing into their property following floods. You’ll explain complex details to relieved claimants and have contractors praising your organisational skills. It's a chance to make a real difference in people's lives, one steady step at a time.

Whether working from home or in our bright, collaborative office, you'll be part of a supportive team. We offer comprehensive training to develop your skills, and the chance to earn a prestigious industry qualification (Chartered Institute of Loss Adjusters' Cert CILA).

It's a perfect fit for those who crave variety, enjoy problem-solving, and want to build a rewarding career in a fast-paced environment.

The Skills You Will Have When You Apply

• Experience in managing property claims: Previous experience in a claims environment is essential.
• Excellent communication skills: You'll speak with and write to policyholders, insurers, contractors, and more. You’ll explain complex details clearly, and negotiate fair settlements for all.
• Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes
  
  

The Skills That Will Be Developed Once Working

• Comprehensive Training: You'll receive all the Sedgwick-specific training needed to excel in your role.
• Professional Development: We are committed to helping you work towards the Chartered Institute of Loss Adjusters' Cert CILA qualification.
  
  

What We’ll Give You For This Role

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
  
  

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection
  
  

Other Benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services
  
  

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, not only will you be working behind the scenes for some of the UK's most trusted insurance brands helping to resolve millions of claims every year, you'll also be an architect of tomorrow's insurance landscape with Sedgwick University. Our proprietary offering is the most comprehensive training and development program in the industry with more than 15,000 courses on demand, training specific to roles, and opportunities to continue your formal education – all available to you starting from your very first day.

You'll join a community passionate about making a difference, where every role contributes to a larger mission; protecting people and businesses. This isn't just a job; it's an opportunity to shape the future of insurance.

Next Steps For You

Think we'd be a great match? Apply now – we want to hear from you.

If you’re unsure whether you have all the skills needed then do apply – we are looking for all backgrounds from seasoned professionals to those returning to the workforce, and everyone in-between.

Not only that, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in-person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Insurance

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