Claims Technician

IQUW Group; Tregof; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading motor insurance provider is seeking a Total Loss Handler to join their claims team. This role involves managing claims to ensure a seamless customer experience, negotiating settlements, and maintaining service standards. The ideal candidate will have strong communication and interpersonal skills, aimed at delivering first-class service. Competitive salary and benefits are offered, including paid holidays and professional development opportunities.

Benefits

Competitive Benchmarked Salary

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy (up to 3 extra days)

Salary sacrifice benefits

Annual benefits reviews

Professional qualifications and study support

Qualifications

• Proven experience in claims handling or similar role.
• Strong understanding of insurance policies and procedures.
• Ability to negotiate settlements effectively.

Responsibilities

• Responding to customer calls and correspondence professionally.
• Establishing circumstances of losses and conducting enquiries.
• Negotiating settlement of claims efficiently and fairly.
• Maintaining accurate claim estimates.
• Ensuring service standards are met.

Skills

Confident communication skills

Excellent phone manner

Interpersonal skills

Ability to prioritize tasks

Job description

Overview

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

Total Loss Handler

In the modern world the true test of an insurer is at claims stage and no more than when a vehicle cannot be repaired.

Our total loss team specialise in providing good outcomes and fair valuations for a wide range of vehicles and equipment, ensuring that our customer journey is as seamless as possible and that our customers are put back in a position they were prior to any incident taking place. They do this by applying a detailed philosophy which aligns with the recommendations outlined by our governing bodies.

The role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer.

The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.

Key responsibilities

• Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
• Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
• Negotiating settlement of claims in an efficient and economical manner
• Maintain accurate estimates of the claim making adjustments where appropriate.
• Ensuring use of our approved suppliers where appropriate.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.

Desirable behavioural attributes

• Confident and professional communication skills (Oral and Written)
• Excellent phone manner
• Strong interpersonal and relationship building skills
• Articulate and numerate
• Significant focus on delivery of a first class customer experience
• Team player
• Highly organised clear ability to prioritise and deliver on allocated tasks

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support

Benefits

• A full job description will be foundhere

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