Claims Technician

ERS Administration Services; Swansea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading motor insurance provider in Swansea seeks a Claims Technician to deliver excellent claims service by handling enquiries, negotiating settlements, and ensuring compliance with policies. The ideal candidate will possess strong communication and organisational skills, and is focused on providing first-class customer experience. Competitive salary and benefits package offered.

Benefits

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy

Salary sacrifice benefits

Professional qualifications and study support

Qualifications

• Significant focus on delivery of a first class customer experience.
• Ability to negotiate settlements efficiently and economically.

Responsibilities

• Responding to customer phone calls and correspondence professionally.
• Establishing circumstances of any loss and making indemnity enquiries.
• Maintaining accurate estimates and adjusting claims as necessary.

Skills

Confident communication skills

Excellent phone manner

Interpersonal skills

Organisational skills

Numeracy

Job description

Overview:About usERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer's needs.The roleThe role of a Claims Technician at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK's largest specialist motor insurer.The role holder is responsible for carrying out a range of duties associated with the provision of an excellent claims service to our customers. This includes responsibility for a range of activities including recording new claims, resolving telephone enquiries and dealing with correspondence, handling complaints and authorising payments as appropriate. You will negotiate the settlement of claims in an efficient, fair and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure pre-agreed targets and objectives are achieved and constantly strive to improve service and quality standards.Key responsibilities

• Responding to customer phone calls and correspondence in a professional courteous and efficient manner.
• Establishing the circumstances of any loss and making appropriate indemnity/liability/fraud enquiries
• Negotiating settlement of claims in an efficient and economical manner
• Maintain accurate estimates of the claim making adjustments where appropriate.
• Ensuring use of our approved suppliers where appropriate.
• Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements.
• Carry out other reasonable tasks as required by line management.
  
  Confident and professional communication skills (Oral and Written)
• Excellent phone manner
• Strong interpersonal and relationship building skills
• Articulate and numerate
• Significant focus on delivery of a first class customer experience
• Team player
• Highly organised clear ability to prioritise and deliver on allocated tasks
  
  Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support