Claims Technical Support – 28591

Emerald Group Ltd; Basingstoke; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading financial services company in Basingstoke is seeking a Claims Technical Support professional. The role involves processing member and intermediary requests and managing inquiries through various channels. Candidates should have previous experience in insurance administration. This position offers an opportunity to deliver excellent service levels to both internal and external customers.

Qualifications

• Experience in an insurance administration role is essential.
• FS Qualifications are desirable but not essential.

Responsibilities

• Process member and intermediary requests.
• Manage enquiries via all communication channels.
• Deliver excellent service levels to customers.
• Manage the claims mailbox daily.

Skills

Customer service

Communication

Administration

Education

FS Qualifications

Job description

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Claims Technical Support – 28591, Basingstoke

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Client:

Emerald Group Ltd

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

40360242b70d

Job Views:

12

Posted:

12.08.2025

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Job Description:

Overview

Key Duties (Including but not limited to):

• Process member and intermediary requests on their administration platforms
• Manage enquiries from members and intermediaries via all communication channels
• Deliver excellent service levels to internal and external customers
• Daily Management of the claims mailbox

Qualifications required:

• FS Qualifications are desirable but not essential

Experience required:

• Previous experience in an insurance administration role essential