Claims Team Manager - Financial Lines

American International Group, Inc.; Liverpool City Region; On-site; GBP 60,000 - 80,000; Full time

Job summary

American International Group, Inc. seeks a Claims Team Manager in Liverpool to lead a team handling complex financial lines claims. The ideal candidate will have advanced legal knowledge and negotiation skills, ensuring customer-focused and efficient claim resolutions. Join AIG to make a meaningful impact in the insurance industry, benefiting from a culture of inclusion and strong employee support.

Qualifications

• Focus on UK Claims Financial Lines.
• Experience in higher value complex claims negotiation.
• Ability to influence stakeholders effectively.

Responsibilities

• Manage a team of 11 Claims Adjusters handling major loss and complex claims.
• Ensure timely and accurate resolution of claims.
• Support Quality Assurance / Regional Audit processes.

Skills

Negotiation

Mediation

Legal knowledge

Claims assessment

Influencing

Education

Advanced knowledge of legal/regulatory requirements

Job description

Claims Team Manager - Financial Lines

American International Group, Inc. Manchester, United Kingdom

American International Group, Inc. Manchester, United Kingdom

We are hiring for a Regional Claims Team Financial Lines Claims Team Manager. You will manage a Team of 11 Claims Adjusters who handle a mixed case load of Major Loss and Complex PI, D&O, EPL, Crime and Cyber claims.

Make your mark in Claims

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.

How you will create an impact

• Focused on UK Claims Financial Lines, you will be responsible for a portfolio of high value, complex claims from coverage inquiry through legal liability assessment and quantum analysis, to timely and accurate resolution.

• Your goal will be timely, accurate and customer-focused claim resolution, minimizing indemnity exposure and mitigating vendor and legal expense - you will actively promote and demonstrate the principles of 'Treating Customers Fairly' in claims handling.

• You will communicate regularly with internal and external stakeholders in your role as our UK Claims Financial Lines, technical claims expert and thought leader.

• You will also contribute to continuous improvement in Claims by supporting Quality Assurance / Regional Audit processes, ensuring mitigation of indemnity and expense exposure while communicating developments and outcomes as necessary to all key internal and external stakeholders.

What you'll need to succeed

• Advanced knowledge of legal / regulatory and litigation / procedural requirements for UK Claims Financial Lines.

• Experience in negotiation, mediation, arbitration and ADR skills on higher value complex claims.

• Policy language skills enabling accurate and consistent policy wording interpretation.

• A track record of following up effectively on recommendations from technical claims audits and continuous file handling improvement.

• The ability to influence claims and non-claims stakeholders to effectively direct claims strategy.

• Technical training to the team's claim handlers as required.

Ready to take your career to the next level? We would love to hear from you!

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of inclusion

We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to [e-mail].

Functional Area:

CL - Claims

AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd

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