Claims Team Leader

IQUW Group; Swansea; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a team dedicated to providing exceptional claims services. This role involves overseeing claims processing, ensuring compliance with legal standards, and fostering a culture of excellence within the team. The ideal candidate will have a solid understanding of insurance principles and a passion for delivering a first-class customer experience. Join a forward-thinking organization that values its employees and offers a competitive salary, generous leave, and opportunities for professional development.

Benefits

Competitive Benchmarked Salary

25 Days Holiday

Discretionary Bonus Scheme

Employee Assistance Programme

Annual Holiday Buy

Salary Sacrifice Benefits

Annual Benefits Reviews

Professional Qualifications Support

Qualifications

• Understanding of legal principles of insurance and contracts.
• Experience in resource planning and management.

Responsibilities

• Manage and develop a team of Claims Technicians.
• Ensure adherence to regulatory requirements and organizational culture.
• Optimize service delivery and operational efficiency.

Skills

Interpersonal Skills

Relationship Building

Customer Experience Focus

Organizational Skills

Numeracy

Education

Basic Understanding of Insurance Law

Knowledge of Regulatory Compliance

Job description

Overview

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

To manage and lead a team of people who are responsible for providing an excellent claims service to our customers. This includes responsibility for managing the recording of new claims, the handling of telephone enquiries and correspondence, handling complaints and authorising payments. You will ensure that claims are settled in an efficient, fair, and economical manner in accordance with the relevant policy wording and Claims Handling Manual. Ensure that pre-agreed targets and objectives are achieved. To constantly strive to improve service and quality standards.

Key responsibilities

• Having responsibility for the management and development of a team of Claims Technicians including formal and informal training, performance management, overseeing day to day activities and provision of guidance and support.
• Set and manage resource requirements for the team including recruitment in conjunction with HR.
• Oversee the tasks and activities of Claims Technicians within the team providing support, coaching and development as required.
• Contribute to culture change throughout team and peer groups to ensure alignment with the organisations desired culture through adopting appropriate behaviours.
• Having significant awareness of and ensuring adherence of self and team members to all regulatory requirements, guidelines and working practices – both internally and externally.
• Embody and amplify the IQUW values.
• Carry out other reasonable tasks as required by line management.

Essential qualifications, skills and experience

• Basic understanding of the legal principles of insurance and insurance contracts.
• Basic knowledge of the legal, regulatory and compliance provisions that apply to your product range, distribution channels and market or technical field in which you operate.
• Detailed knowledge of our internal structure, operational practices, and processes.
• Detailed understanding of resource planning and management and proven track record of managing resources to optimize the balance between service delivery and operational efficiency.

Desirable behavioural attributes

• Strong interpersonal and relationship building skills.
• Articulate and numerate.
• Significant focus on delivery of a first-class customer experience.
• Team player.
• Works with a high degree of accuracy in all tasks.
• Highly organised clear ability to prioritise and deliver on allocated tasks.

Benefits

• Competitive Benchmarked Salary.
• 25 days holiday.
• Discretionary bonus scheme.
• Employee assistance programme.
• Annual holiday buy (up to 3 extra days).
• Salary sacrifice benefits.
• Annual benefits reviews.
• The option for professional qualifications and study support.

Additional Information

A full job description will be found here.