Claims Team Leader

JR United Kingdom; Glasgow; On-site; GBP 35,000 - 45,000; Full time

Job summary

Join a high-performing Real Estate Team as a Senior Claims Team Leader at a leading company in the UK. You will lead a team of claims handlers, manage workflows, and ensure high-quality service delivery. This role requires strong leadership and communication skills, with opportunities for professional development.

Benefits

Performance-based bonus

Contributory pension scheme (up to 12% employer contributions)

Life assurance (up to 10x annual salary)

Option to buy or sell up to 5 days leave

Employee discounts and wellbeing resources

Qualifications

• 3+ years experience in property claims (domestic or commercial).
• 3+ years in a team leader or supervisory role.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Leading and managing a team of desk-based Real Estate claims handlers.
• Allocating new claims and ensuring effective team workflow.
• Conducting monthly 1:1s and completing performance appraisals.

Skills

Leadership

Communication

Decision-making

Stakeholder management

Organisational skills

Resilience

Tools

Microsoft Word

Microsoft Excel

Job description

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Location:Glasgow or Chelmsford (Office Based)

The Opportunity:

Were offering a fantastic opportunity to join our high-performing Real Estate Team as aSenior Claims Team Leader. You'll play a key role in driving team success, managing workflow, and ensuring top-tier service delivery for our clients.

Your Responsibilities Will Include:

• Leading and managing a team of desk-based Real Estate claims handlers
• Allocating new claims and ensuring effective team workflow
• Managing the review and distribution of Real Estate reports
• Handling technical referrals and complaint escalations
• Conducting monthly 1:1s and completing performance appraisals
• Supporting account management and operational planning
• Identifying team training needs and implementing development plans
• Ensuring holiday cover, managing authorisations, and maintaining team efficiency
• Monitoring the full lifecycle of claims to ensure timely and accurate outcomes
• Assisting with other ad hoc duties as required

About You Knowledge and Experience:

• 3+ years experience in property claims (domestic or commercial)
• 3+ years in a team leader or supervisory role
• Strong leadership and decision-making capabilities
• Excellent communication and stakeholder management skills
• Organised, resilient, and confident in high-pressure environments
• Comfortable managing multiple priorities and motivating teams to hit performance goals
• Proficient in Microsoft Word and Excel
• Flexible and open to occasional travel

Skills That Will Be Developed in the Role:

• Strategic team leadership
• Advanced claims handling knowledge
• Client relationship management
• People development and performance coaching
• Exposure to a wide range of high-value property claims

What Youll Get:

• Performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life assurance (up to 10x annual salary)
• Option to buy or sell up to 5 days leave
• Employee discounts and wellbeing resources

Ready to take the lead in one of the UKs most respected claims divisions?