Claims Supervisor

IMG (International Medical Group); United Kingdom; Hybrid; GBP 34,000 - 38,000; Full time

Job summary

A global leader in medical insurance is seeking a Travel Claims Supervisor to join their team in Cardiff. The role involves managing and motivating a claims team, reviewing high-value claims, and ensuring compliance with regulations. Candidates should have strong leadership skills and experienced in claims supervision, with a focus on mentorship and customer service excellence. This position offers a competitive salary and includes flexible hybrid working options.

Benefits

Competitive Salary

Hybrid Working

Annual Leave Increases to 30 Days

Birthday Day Off

Surprise events for overachieving employees

Qualifications

• Proven experience in claims or insurance team supervision.
• Exceptional communication skills in written and verbal interactions.
• A proactive approach with a passion for mentorship.

Responsibilities

• Lead and mentor travel claims teams to ensure operational excellence.
• Handle sensitive and complex claims including VIP and legal cases.
• Collaborate with other departments to enhance service quality.

Skills

Claims supervision

Communication

Attention to detail

Organizational skills

Mentorship

Microsoft Office

Job description

Join a Global Leader in Medical Insurance—Become Our New Travel Claims Supervisor!

At IMG, we're proud to be pioneers in international medical insurance, supporting travellers, expats, businesses, and adventure-seekers every minute of every day. Now, we're excited to welcome a passionate Travel Claims Supervisor to our growing team!#

Location: Cardiff-based office, with flexible Remote or Hybrid work options

Contract Type: Full-Time, Permanent

Why You’ll Love This Role

As our Travel Claims Supervisor, you’ll play a key role in leading our expert travel claims teams—ensuring excellence across administration, claims handling, customer service, and technical operations. This isn’t just about managing people—it’s about motivating, mentoring and being at the heart of global peace of mind.

You’ll guide the day-to-day performance of your team, review complex and high-value claims, collaborate closely with insurers and underwriters, and shape the future of our service quality. Your leadership will directly impact our customers around the world—especially those who need it most.

What Your Day Might Look Like

• Inspire and lead teams through coaching, reviews, and performance planning
• Handle sensitive, complex, and high-priority cases (VIPs, vulnerable customers, legal claims, and more)
• Analyse service KPIs and implement enhancements to processes
• Deliver training and support for remote and in-office staff
• Maintain regulatory compliance and audit excellence
• Collaborate across departments to improve communication and client outcomes

What We’re Looking For

• Proven experience in claims or insurance team supervision
• Exceptional communication skills—written, verbal, and interpersonal
• Strong attention to detail, planning and organisational abilities
• A proactive, positive approach with a passion for mentorship
• Confidence in Microsoft Office tools, especially Excel, Word and PowerPoint
• Experience in compliance or insurance environments is a plus

Whether you're eager to kick-start your insurance career or step into a new leadership challenge, we’ll support your development with expert training, growth opportunities, and a welcoming network of talented professionals. Your success is our mission.

Apply now and be part of something bigger. IMG is where careers take off—and where peace of mind becomes a global standard.

What Do We Offer

• Hybrid Working
• Competitive Salary of £34,000 - £38,000 (Depending on Experience)
• We promote internally as much as possible
• Summer and Christmas Parties
• Birthday Day Off
• 22 Days leave and 9 Bank Holidays, annual leave Increases to 30 Days (Pro Rata)
• Christmas Eve Off
• Surprise events for overachieving employees - such as tickets to Beyonce etc
• Employee of the month/year awards
• 2 volunteer days a year

IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Insurance

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