Claims Specialist - Intervention

Hastings Direct; Wigston; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital insurance provider in Leicester seeks a Claims Specialist - Intervention to enhance claiming processes for non-fault third parties. The role requires strong technical knowledge in insurance claims and effective coaching abilities. This hybrid position offers competitive benefits including flexible working and a performance bonus scheme.

Benefits

Flexible working

Competitive bonus scheme

Financial wellbeing package

Mental wellbeing programme

25 days annual leave plus bank holidays

Qualifications

• Demonstrable experience in managing Third Party claims.
• Ability to support technical development and training.
• Experience in a sales environment is an asset.

Responsibilities

• Support excellent claim journeys for Non-Fault Third Parties.
• Work with operational leadership for monitoring outcomes and KPIs.
• Identify and develop technical knowledge for colleagues.

Skills

Technical knowledge of Insurance Claims, particularly Third Party Claims and/or Intervention

Coaching and mentoring skills

Outcome-focused decision-making

Strategic thinking

Excellent customer service

Job description

Job Title: Claims Specialist - Intervention

Location: Leicester (Hybrid) One day a week in the office

Working Hours: Please be aware that this position will be on a rotational shift pattern - example below.


Week 1: Mon-Fri: 09:00 - 17:30 - No weekends.

Week 2: Mon-Fri: 12:00 - 20:30 - No weekends.

Week 3: Mon-Fri: 09:00 - 17:30 - No weekends.

Week 4: Mon-Tues: 09:00 - 17:30, Wed-Thu: Rest Day, Fri: 09:00 - 17:30, Sat : 09:00 - 17:30, Sun: 10.00 - 17.00





Welcome to Hastings Direct - Pam Angel - HR Director

We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.

We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.

Role overview


We have a fantastic opportunity for a passionate and dynamic Claims Specialist to join our Interventions team during a record breaking year, focusing on limiting our indemnity spend by working with their teams to further the success of attracting and managing Third Party customers with their insurance claim.



As an Claims Specialist within our Intervention Team you will support us in delivering excellent claim journeys to our Non-Fault Third Parties claiming through Hastings Direct. You will focus on supporting the team on becoming technically competent in their role and making intelligent commercial decisions.





Job details - you'll need to have demonstrable experience in:

• Work collaboratively with the operational leadership team to review and monitor outcomes/KPIs using data to support improvement through technical development and insurance knowledge (creation of material and delivery).
  
• Identify technical knowledge needs/themes for individual colleagues when creating and delivering technical development.
  
• Be the referral and escalation point for colleagues (or suppliers where relevant) with technical queries.
  
• Support the technical lead to cultivate the right capability for their functions, including the delivery of new colleague training from the academy to developing individuals through the competency framework. Work collaboratively with team leaders to build technical capability across the teams and support CCL to develop a technical strategy for their functions.
  
• Utilise data gathered through audits, team leader coaching, and control reports to identify systemic/thematic development requirements and create/ implement solutions.
  
• Ensure a strong understanding of market developments which may impact our intervention performance. Provide technical input to support the development of appropriate strategies to mitigate risks.
  

Essential skills we would love you to have:

• Technical knowledge of Insurance Claims, particularly Third Party Claims and/or Intervention
  
• A background or understanding of a sales environment, with a focus on attracting customers and providing excellent customer service
  
• Strategic thinker with the ability to set a vision for gaining and maintaining competitive advantage within a fast-paced environment; embraces learning and self-development with a high level of self-awareness and drive.
  
• Outcome-focused with a results-oriented and fast-paced approach, driving decision-making to achieve ambitious goals.
  
• Excellent coaching and mentoring skills. Posses the ability to influence those around you to make improvements in their performance by using tried and tested coaching methods. Ability to foster a 'can do' environment.
  

The interview process:

Our interview process involves the below:

• Recruiter screening call
  

• 1st stage interview with hiring leader
  

As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website .





Benefits: In addition to a competitive salary you will also receive…

Flexible working -we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail

Competitive bonus scheme- all colleagues are eligible for our annual 4Cs performance bonus

Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support

Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….





Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.